We were pleasantly surprised with the quality and the thoughtfully prepared assortment of true Texas BBQ on our recent visit to the area. Ordering online was super easy and would highly recommend the trouble-free app. Love being able to set my pick-up time! We have visited the area many times and have order pick-up several times. The orders are always completed in a timely manner, packaged neatly & error free! For the size that this chain is you’d expect to compromise and settle for an average meal. Well brace yourself. Because the dining experience here will surely surpass your expectation of an average meal from a chain establishment. Bravo True Texas BBQ. Bravo.

I ordered a plate to go based on a photo on my meal delivery app not even realizing this was the BBQ restaurant at the new HEB near Southpark Meadows. I was pleasantly surprised at the high quality, particularly the brisket. The sliced brisket sandwich is excellent as are the ribs. My son, who swears by Terry Black’s, even agrees that the brisket is delicious. The sides are also good! This meat has been slow smoked over wood and it has the taste, tenderness and bark to prove it. Do yourself a favor and try it. I’m basically thrilled such good quality cue is so close to my house. Good job HEB!

Overall the app is well built and easy to use. The BBQ by H‑E‑B is great by the way. My only complaint is that when an item is listed (in this case chicken tenders with jalapeño ranch) and not available you get an error message at check out, but it doesn’t clarify what is incorrect. I had to cancel the tenders and try with a different sauce to be told error again, only to change to no dip before finally deleting that item. The site didn’t show the tenders as unavailable before or after placing my order. Other items had an unavailable stamp on them making selection easier.

The app isn’t the best online ordering experience but gets the job done.There is a major issue though. I placed an order and, as an idiot, I didn’t check for all of the items before leaving. At least my specific restaurant very often misses items. I noticed this after getting home and called hoping to get a refund. Turns out, when you order thru the app there is no way to get a refund over the phone. I was told I can drive there and show my phone.So the convenience factor of the app was lost when I didn’t get the food I needed, and have to make a trip later if I want my $15 I paid for items I didn’t get. For me that’s a deal breaker for using this app in the future.