There’s literally no access to my business line of credit whatsoever via the app. Sadly it’s annoying enough to switch banks over, since the phone rep can’t even recognize me as a secure owner of the account half the time, or even if they can the whole process of getting an advance or paying down the line of credit over the phone easily takes upwards of 20 minutes.I’ve been to the branch over this one too many times, and even at the branch no one seems to have access to my line of credit without digging around. It always takes at least 10 minutes at the branch just to find out what my balance is on the line of credit. This bank is simply behind the times and needs to get its act together. Without any redeeming value, there’s simply no reason to stay.
App is often not functioning! Beware!!
Wanderer17042
Like many, I have and use multiple apps on my cell phone. Indeed, apps are nearly a necessity for modern day life. I can say, compared to the many other apps I use, the Santander Business Banking app is the poorest app I own/use. It is anyone’s guess if it will work. In essence, the app does not open. That is, the app never cycles to the login screen. For my business I need the app to work every time. Worse still there is no meaningful/available customer support to cause the bank to fix what is undoubtedly a problem for many of their customers. Hoping this review gets to someone who is able to fix the problem. If it isn’t fixed soon, I will be changing my bank for my business.
Seriously bad app
Samjoyma
This app is so poorly designed. The check deposit which is why I mainly use it - most of the times cannot recognize the check, cannot recognize the amount, then has a clunky way of going through the rest of the screens to deposit the check. You never know if the check has actually been deposited even if it says it has - you have to exit the deposit screen and go back to the account to see - and if you have more than one check forget about it. The account screen does not show you the image of the check so if you have multiple checks for the same amount you have no way of knowing which one was successful. Try again and it will tell you a dupe was detected for all - except it doesn’t show the dupe because NOT ALL WERE DEPOSITED SUCCESSFULLY. they obviously don’t care about customer feedback either as there is no way to leave it in the app. I have to resort to a review here.Thinking of changing banks to BOA - hate them as a bank but Atleast their app is ok.
Can not do a check deposit
lisacatal
I have been doing check deposits on my phone for almost 2 years. The last deposit I did was middle of February. I tried a few days later and a pop up appears saying “ unable to complete your request at this time. Try again later”. I showed my bank branch. They can’t figure it out. I also went to Verizon. It’s not my phone. It’s gotta be something with the app. This problem is very inconvenient being I use it often. I hope this problem can be fixed soon
We’ve made improvements based on your feedback. This version includes:
• Bug fixes and general improvements.
We want to continually improve your Mobile Banking experience. If you have suggestions, please use the feedback option within the main menu in our Mobile Banking App.
Version 3.9.9
The developer, Santander Bank, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Location
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Santander Bank
Size
79.1 MB
Category
Finance
Compatibility
Requires iOS 15.0 or later.
iPhone Requires iOS 15.0 or later.
iPad Requires iPadOS 15.0 or later.
iPod touch Requires iOS 15.0 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.