Amp Smart as a company did exactly what is expected, our security system worked just fine and their response time is nearly instantaneous every time something got triggered. But they get two stars because trying to get out of our contract, I was TWO days late on missing a yearly lock in (a stipulation I had no idea existed) and now the year later that I’ve finally been freed from my contract, they just charged my credit card for another month of service. Tried calling them today (the first day I’m supposedly out of this contract) and “the computer systems are down” and they can’t do anything about that until Monday.So 13 months after trying to get out from under paying this company, they somehow are still getting my money. Buyer beware.

We are so disappointed in this service and the app. First of all, the salesman was extremely pushy and would not go away....almost predatory....he would always approach me when I had my back turned and was busy with my dogs, putting them on leashes etc. EVERY time. I told him I was uncomfortable with him coming in my house, as my husband was not home, and he acted so rude like I was a freak. Women get attacked in this very manner all the time! Second, we had no idea there was a cancelation fee or a contract at all. It was never mentioned. I would have NEVER signed a 5 year contract if that’s what I knew it was. He told us that it was the agreement to pay the fee for our system to be hooked up to the local fire department...Shame on me for just wanting this guy to leave me and my husband alone and for not reading and researching about this company. I definitely learned my lesson. Third, the app and the equipment they installed NEVER work. The doorbell never rings, never turns on, someone could rob my house and all I would ever be able to see is the back of their head! The camera we put in our backyard NEVER works. Won’t even pick up our dogs when they are in the backyard running like crazy. This company, the app, and all the hardware are complete garbage. I hope this review saves at least someone from making the mistake of going with this company and their products. I hate that we are chained to them with a contract. Biggest regret EVER.

We’ve had this system for 5 years and in those 5 years, we never trust the system. The panel glitches, video limits, and you having to manually turn on video for the doorbell to record every month. We reached out to the company multiple times to get all of this fixed. When we finally had a technician come out to fix all of the issues we were having. He stated we needed a new panel and he would return in a week. He never came back. When we receive a message in regards to how we were feeling about the system. I vented out all the issues we were having and never received a response back. This company is a scam. The salesperson who sold us the system only got into our door because he stated he would be adding to our system with ADT. Later after everything being installed they told us they were a whole separate company. Leading to us being in collection with ADT because AMP Rep told us they would take care of the cancellation fee with ADT and nope another empty promise. We’ve only been with the company for so long due to the point that they automatically renew your contract without asking. And in order to cancel there’s a fee. Trust me, don’t use AMP. Stick to anything else.

I had a sales representative who purported to be affiliated with ADT. Despite initially setting up my alarm system under the impression that it was with ADT, upon closer examination of the documentation provided, I discovered that the services were actually associated with AMP Smart. This discrepancy was unsettling, as it led to a lack of confidence in the integrity of the services provided.Furthermore, the level of service rendered by AMP Smart fell significantly below the standard I would expect from a reputable company. I encountered persistent issues with the system, and despite reaching out to their help desk for assistance, I found the support to be inadequate. Regrettably, I often had to resort to troubleshooting and resolving issues independently, which was both frustrating and time-consuming.Adding to my dissatisfaction, I was surprised to discover that AMP Smart had increased their rates without providing prior notice. This lack of transparency regarding pricing changes only exacerbated my concerns about the company's professionalism and commitment to customer satisfaction.In light of these experiences, I felt compelled to express my disappointment and urge individuals to choose to wisely.