App worked great until the last update- now it keeps freezing and I have to restart it. Nothing changed with our home network so it’s not a connectivity issue. Really inconvenient when the camera detects movement and it takes me five or six minutes to pull up the camera in the app. I do like all of the new features since the update though, especially being able to see what % of recording I have left each month and the easy way to override sensors now.

Hi have you ever wanted a 1 year contract with a security company because you weren’t sure about having them then this not the company for you because instead of a 1 year contract it’s going to be a 5 year contract and there system is broken half the time I have had my alarm go off 2 times this week for doors that were locked and shut the door sensors are broke the majority of the time the camera pointing directly at our cars didn’t even catch anyone getting into them or even walking away but yet it will show me the black cat across the street in the middle of the night so in conclusion if you want a system that doesn’t even work properly and be stuck with it without a choice because that 1 year contract you signed is actually a 5 year contract and I don’t even feel safe having it because of the issues which is low key traumatic because not I don’t believe it when the alarm goes off I just get up and turn it off and go back to bed because it’s always a fake alarm and then I have to deal with cops for no reason which causes even greater danger

After posting the below review Vector reached out to me and did a wonderful job adjusting the system settings at no additional charge. If your having trouble with your system allow them to adjust the settings. Past post I’m renting a house with This security currently installed. It’s much cheaper to keep than purchase a different one. I would suggest they hire an AX specialist / Change Management consultant to help with user experience. The alerts are annoying. Needs a link from the text alert to the sight alert. Need ability to narrow alert line without the extra charge (user experience). Here are a few examples. I am bias..I have used other systems and where pleased. All the things that make this one more pleasant are up charges. So if you already have the system its not worth buying new equipment for a better experience. BUT if your shopping go with Vivint or others for the same overall price.

Recently I sent a email to the corporate office and ask them to fix the way we have to delete videos in order to see resent videos you have to spend hrs deleting older videos until you delete enough tone at a time to catch up before you can see more recent videos. Now if they could fix it to where if a important video is deleted by mistake a Senior tech could help restore it within a certain amount of time could bring it back maybe 2or 3 days of the event before it is gone for good. I was hit by a car in front of the hose during the confusion my wife accidentally deleted the video it showed the driver put the car in gear and punched the gas I was injured but not to the point I had to have Emergency help so coul not file police report no proof