Shop Samsung

Name: Shop Samsung
Rating: 4 (2822 reviews)
Author: Samsung Electronics America, Inc.

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Free · Designed for iPad

2.8K Ratings
Ages

4+
Years
Category

Shopping
Developer

Samsung Electronics America, Inc.
Language

EN
English
Size

167.6
MB

The best way to shop the latest Appliances, Smartphones, Tablets, Wearables, TVs, Monitors, and more. Shop the curated deals, get personalized recommendations, and unlock exclusive offers on Shop Samsung app. Samsung Vision AI is here Redefining TV with AI-enhanced picture and sound, plus revolutionary AI-powered experiences. Shop with Augmented Reality View product details with a full 360° perspective or virtually place the product in your space to see how it fits. Stay updated on the best deals of the latest Samsung products Receive personalized notifications to get the best deals on the latest Appliances, Smartphones, Tablets, Wearables, TVs, Monitors and more. Earn Samsung Rewards and redeem points Log in with your Samsung account and earn up to 6% reward points with the purchase of select products. Check and redeem your Samsung Rewards points with one click. Flexible payment options Quick checkout and pay with flexible options including Apple Pay, PayPal, Amazon Pay, or Pay in 4 installations with Affirm. Free shipping, free return. Safe, contact-free delivery to your door. Start Shopping! Learn more: https://www.samsung.com/us/apps/shop-samsung-app/ *Terms and conditions apply.

Ratings & Reviews

4.0

out of 5

2.8K Ratings

The best of the best
10/28/2020

Luckcat23
I am a loyal Samsung customer. I recently upgraded my phone, I had a Samsung S10e and there was a great promotion on Samsung. I had to take full advantage of this... so I got my Samsung note 20 ultra. I went to the store to see if I could get it the same day, but unfortunately they sold out , I had to order one online. I am very happy with my purchase. I been staring at a small screen for too long... I can’t and will not stare at small screens after I switched to a note smartphone. The people who work in the store are very friendly and helpful. The order took a little longer to arrive because the phone is such in high demand... I can’t wait to try out the 5g capabilities once I go to an area with 5g connection. Overall a happy customer.
The best of the best
10/28/2020

Luckcat23

I am a loyal Samsung customer. I recently upgraded my phone, I had a Samsung S10e and there was a great promotion on Samsung. I had to take full advantage of this... so I got my Samsung note 20 ultra. I went to the store to see if I could get it the same day, but unfortunately they sold out , I had to order one online. I am very happy with my purchase. I been staring at a small screen for too long... I can’t and will not stare at small screens after I switched to a note smartphone. The people who work in the store are very friendly and helpful. The order took a little longer to arrive because the phone is such in high demand... I can’t wait to try out the 5g capabilities once I go to an area with 5g connection. Overall a happy customer.
Making it really hard to give you my money
11/10/2021

Applegirl2019
To start with the app is clunky at best which makes navigating it a pain. But, I’m willing to overlook that in order to still purchase the appliances I’m so looking forward to having. Now here’s my story:I’m looking to get a new Stove and Dishwasher. About a week ago I went online on my laptop to your website and applied for financing and was approved for $4200. However, to get the two appliances I wanted with installation and Samsung Care+, it would be $4400. (I am not getting appliances without the care plan and installation from the manufacturer, let’s be real). So yesterday afternoon I called to raise the credit limit and was successful to the tune of $7000. Great—so this morning I check on the app and sure enough, in the app it shows my raised credit limit. But here’s the problem: I can get the appliances but not the Samsung Care+ plan because it’s nowhere to be found on the app. And you must purchase the Samsung Care+ plan in the same cart as the appliance or you can never get it according to your website. Now when I go online to your website on my computer, it doesn’t show the raised credit. So I’m trying desperately to give you my money but y’all are making it incredibly difficult.
Making it really hard to give you my money
11/10/2021

Applegirl2019

To start with the app is clunky at best which makes navigating it a pain. But, I’m willing to overlook that in order to still purchase the appliances I’m so looking forward to having. Now here’s my story:I’m looking to get a new Stove and Dishwasher. About a week ago I went online on my laptop to your website and applied for financing and was approved for $4200. However, to get the two appliances I wanted with installation and Samsung Care+, it would be $4400. (I am not getting appliances without the care plan and installation from the manufacturer, let’s be real). So yesterday afternoon I called to raise the credit limit and was successful to the tune of $7000. Great—so this morning I check on the app and sure enough, in the app it shows my raised credit limit. But here’s the problem: I can get the appliances but not the Samsung Care+ plan because it’s nowhere to be found on the app. And you must purchase the Samsung Care+ plan in the same cart as the appliance or you can never get it according to your website. Now when I go online to your website on my computer, it doesn’t show the raised credit. So I’m trying desperately to give you my money but y’all are making it incredibly difficult.
Delayed delivery, delay refund, irresponsibility, bad customer service
11/06/2022

lilyksg
I ordered m8 monitor since Oct 21st and the shipping status was not updated (it was at label created on ups) and ups didn’t receive physical shipment so I try to contacted customer service several times to follow my status and they confirmed me that I will receive item even the status was not updated and I have to wait for 10 business day (4 days delay from estimate delivery date in Samsung app). After I wait for 10 business days, I don’t receive my monitor and I try to contacted customer service again!!!! They said they will issue refund process and I will receive refund within 24 hours but I didn’t receive refund or any email to confirm and I try to contact them again and they said the refund status will show up in my bank account within 72 hours. But Now 72 hours and I don’t receive any refund!. I contacted customer service again and she told me to wait for 24 hours again!!!!! I don’t know why Samsung is very irresponsible and unprofessional. Now I wait for 14 days and i have to wait again and again. Don’t buy anything from Samsung!!!!
Delayed delivery, delay refund, irresponsibility, bad customer service
11/06/2022

lilyksg

I ordered m8 monitor since Oct 21st and the shipping status was not updated (it was at label created on ups) and ups didn’t receive physical shipment so I try to contacted customer service several times to follow my status and they confirmed me that I will receive item even the status was not updated and I have to wait for 10 business day (4 days delay from estimate delivery date in Samsung app). After I wait for 10 business days, I don’t receive my monitor and I try to contacted customer service again!!!! They said they will issue refund process and I will receive refund within 24 hours but I didn’t receive refund or any email to confirm and I try to contact them again and they said the refund status will show up in my bank account within 72 hours. But Now 72 hours and I don’t receive any refund!. I contacted customer service again and she told me to wait for 24 hours again!!!!! I don’t know why Samsung is very irresponsible and unprofessional. Now I wait for 14 days and i have to wait again and again. Don’t buy anything from Samsung!!!!
Unfortunate Experience with Samsung: Feeling Scammed and Disappointed
06/26/2023

Maxxx11
I feel scammed by Samsung. I purchased a Samsung Galaxy S22 Ultra from the marketplace, and everything seemed fine initially. However, after registering the device under my name, Samsung unexpectedly placed my phone on the banned list. I believe they should have pursued the original purchaser for credit instead of banning my phone.Later, I spoke to a Samsung agent about trading in my phone. They instructed me to send the phone for inspection and assured me that they would provide trade-in value. So, I bought a new phone for trade-in and sent the old phone back to them. However, they didn't send me an inspection report within the expected time frame, and after a month, they rejected the trade-in. Unfortunately, I couldn't return the new phone as it had been over a month, even though I hadn't opened it yet.Now, I feel helpless and scammed by Samsung. Their customer service hasbeen disappointing, and I don't find them as reliable as Apple.

Developer Response
Hi! We'd love to speak with you and gather specific information so we can help you further. Please give our device group a call at 1-800-726-7864. We hope to hear from you soon!
Unfortunate Experience with Samsung: Feeling Scammed and Disappointed
06/26/2023

Maxxx11

I feel scammed by Samsung. I purchased a Samsung Galaxy S22 Ultra from the marketplace, and everything seemed fine initially. However, after registering the device under my name, Samsung unexpectedly placed my phone on the banned list. I believe they should have pursued the original purchaser for credit instead of banning my phone.Later, I spoke to a Samsung agent about trading in my phone. They instructed me to send the phone for inspection and assured me that they would provide trade-in value. So, I bought a new phone for trade-in and sent the old phone back to them. However, they didn't send me an inspection report within the expected time frame, and after a month, they rejected the trade-in. Unfortunately, I couldn't return the new phone as it had been over a month, even though I hadn't opened it yet.Now, I feel helpless and scammed by Samsung. Their customer service hasbeen disappointing, and I don't find them as reliable as Apple.
Developer Response 07/24/2023
Hi! We'd love to speak with you and gather specific information so we can help you further. Please give our device group a call at 1-800-726-7864. We hope to hear from you soon!

• Fixed bugs and improved shopping experience. • Samsung Vision AI is here. Transform your TV experience with the new 2025 Neo QLED TVs. • Pre-order and save up to $1,200+ on the new Bespoke AI Appliances.

Version 3.0.60

5d ago

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