Update: the app is still great to use. My only issue is with the customer service people. They make stuff up as they go along. I take Otezla & am am part of the Otezla copay assistance program. I send my payment through the Accredo app. I’m waiting for a reimbursement check. Called one CS person & after 22 minutes she told me the check was cut and UPS has it so I can track it thru them. I had a tracking number because anything a label is created for UPS, I automatically get notified by email from UPS. I double checked the tracking # & it was still showing only a label was created. I called Accredo back and spent 35 minutes with another CS rep. She told me it could take up to 30 days to get my check. Basically, both reps had NO CLUE what they were talking about and madethings up as they went along. Finally t the 2nd person figured out I had to talk with Otezla, gave me a number I& it was the wrong number 🤦🏻‍♀️. I called Accredo back, spoke with a 3rd person who put me in touch with the right person. Over 90 minutes to figure out where my check is. I’m ready to start taking another medication do it. An come from a different pharmacy!This app makes it so easy to order my refills! I’m going on vacation and just realized I will run out of Otezla while I’m away. With the app, I can order and have it delivered before I leave!

I’ve been using this app for about two years now; first with one medication and now with a new medication. There was a lengthy issue between switching medications and getting started on my most recent medication that I’ve been on for almost a year. That got sorted out after about a month (not without frustration), but I also have an insurance benefit where I pay little to nothing for this medication. However, no matter how many times my insurance company or I contact Accredo about this, the balance never goes away and always shows $3195, which I know is covered. Every time I open the app, I see this hefty outstanding balance and it causes unnecessary anxiety. Who likes to see that when they know they have a benefit that prevents a hefty balance? Other than the medication switch issue and the outstanding balance issue, everything else has been easy to use and navigate…

When I originally signed up for Accredo because I had a new prescription, I gave a representative my new insurance information as I stated that I have another policy that’s being canceled. After the preauthorization, they shipped my first dose. When it came time to get another dose, they said my insurance information was expired. I gave them my new insurance but apparently nobody listened or paid attention to what I said so I had to go through another preauthorization in fear of not being able to have my refill in time which scared me because the type of medication is life-sustaining. After I thought everything was said and done, I spoke to a representative after I gave them my new insurance information for the second time and they said everything would be OK. I spoke to a representative from Dana Farber and when she called on my behalf to Accredo, they said that I was supposed to call them to give them my information. Again, nobody pays attention to the fine detail and unfortunately I had to get another preauthorization. Finally after stress and all the issues that I went through with the help of a representative from Dana Farber, I was able to get my refill. This is sad and unfortunateAnd nobody should have to go through this stress especially when we are all diagnosed with cancer and that Accredo should understand that. Overall I am not happy and I am not satisfied! I hope this doesn’t happen again when I need another refill.

I will never understand why TRICARE EXPRESS SCRIPTS farmed us out to this company. What in the world were they thinking? I have never in my life dealt with so much incompetence, so many people that don’t know their left from their right and have no earthly idea what’s going on. They consistently cause you to go without medication and they have one excuse after another. I’m so surprised that TRICARE hasn’t caught on sooner just how ridiculous ridiculously incompetent this company is . if you look online there are hundreds and thousands of bad reviews for these people and yet they continue to be allowed to service the military retired community. It’s just so horrible that we would get this level of horrible care after devoting our lives for this country it’s really heartbreaking that anybody would be subjected to this Pharmacy. We tried to get our medication through a civilian pharmacy, which did everything they could to try to help us, but TRICARE wouldn’t let us we had to go through this three ring circus.What they put me through can’t even be put into words**** I would not believe the five star reviews. These must be being left by people that work at this company go online to other website websites to see the true reviews for example Better Business Bureau, or trust pilot and YELP and you will see just how horrific this place is.