Thirdlane Connect 16.2.1 includes new features, usability improvements, and fixes: • New voicemail greetings library - upload, record, or create greetings with text-to-speech, preview them, and choose the active greeting for each type. • Improved message search with result counts and next/previous navigation. • Faster call history updates, with a Call button available directly from history. • Improved recent calls in the dialpad. • Messages, calls, voicemail, and files now use your account timezone. • Fixed issues with sign-in, switching users, Active Mode, and Settings changes not being saved. • Connect AI visibility and settings now correctly follow your organization's configuration.

@mentions — Type @ in any chat or channel to mention a teammate, @everyone, or @here. Mentions appear as highlighted chips, show a distinct red badge, and play a separate sound so important messages stand out. Per-conversation notifications — Choose All messages, Mentions only, or Nothing for each chat or channel. A small row icon shows the level at a glance. Siri — Place calls and send dictated text messages with your business identity, hands-free. Sign in once; then enable Siri & Search for Thirdlane Connect in iOS Settings. Call with Thirdlane Connect — Start calls from Siri and system shortcuts using your Connect business caller ID. Meetings — Start a meeting from chat headers. Voice calls stay voice-only; use Meetings when you need video (if enabled by your administrator). Call history — Delete individual calls, selected entries, or your entire history. Deletions are hidden only for you; recordings and reporting are unchanged. Channels — Newly added channels appear immediately in your list and search. Editing a channel or adding members returns you to the channel list. Channel search Manage opens settings reliably. Recordings & voicemail — More reliable playback on iPhone, including after brief network interruptions.

Call recordings now start playing instantly and you can skip to any point. Fixed recording and voicemail playback that could fail to start. More reliable call audio - improved speaker/earpiece routing and ringback on outgoing calls. Fixed calls that could occasionally stay "active" after the other side hung up. Smoother, more accurate call history loading (no duplicate or missing entries). Additional stability fixes and improvements.

A major modernization of Thirdlane Connect, with big improvements to calling, reliability, and polish. Calling - Native CallKit integration: incoming calls now ring on your lock screen and in the system call UI, just like a regular phone call. - Answer, hold, and switch between multiple calls. - In-call controls for hold, keypad (DTMF), and blind transfer. - Caller name and number are now shown on the call screen. - Reliable calls even when the app is in the background or your device is locked. - Clearer audio with improved speaker/earpiece routing, music on hold, and outgoing ringback. - The screen turns off automatically when you hold the phone to your ear. Messaging - Open images and files directly in the system viewer. - Inline previews for YouTube links. - Faster, more reliable message-history loading. Reliability - Automatic reconnection after network changes, sleep, or app switching. - A clear banner now appears when you lose connection or turn on airplane mode. Sign-in & Experience - Refreshed sign-in with OAuth / single sign-on support. - Redesigned login and profile screens. - New teal theme and updated app icon. - Added German, Japanese, and Portuguese; all supported languages are now fully translated.

Added Active Mode and temporary mode override management Performance improvements and stability fixes Enabled sending DTMF for individual calls from the common dialpad Fixed an issue where sent messages appeared as unread on the user’s other devices Fixed an issue where messages read on one device remained marked as unread on the user’s other devices Fixed an issue with managing favorites in the desktop version Fixed an issue where the mobile app did not always refresh content fully after waking from sleep

- Fixed issues in the white-label build process to improve reliability and customization - Resolved an issue with processing a second incoming call while another call is active - Fixed a bug where the outgoing call screen was not displaying correctly - Corrected internal application sounds to improve notification and system audio feedback - Fixed an issue where the first SMS in a new conversation was not processed correctly - Fixed ringback and early media handling - Fixed unread voicemail counter badge display - Fixed media handling in 3-way calling - Fixed authentication and certificates management in custom iOS builds - Fixed an issue where user's do not disturb status was lost after the first call was received and rejected

- Fixed issues in the white-label build process to improve reliability and customization. - Resolved an issue with processing a second incoming call while another call is active. - Fixed a bug where the outgoing call screen was not displaying correctly. - Corrected internal application sounds to improve notification and system audio feedback. - Fixed an issue where the first SMS in a new conversation was not processed correctly.

- Update SIP library - Update core modules - Fixed bug with hold/unhold - Fixed hangup issue - Enabled chat in video calls - Improved visibility of call forwarding indicator - Fixed loud DTMF

- Fixed bug with hold/unhold - Fixed hangup issue - Enabled chat in video calls - Improved visibility of call forwarding indicator - Fixed loud DTMF

A regular maintenance release

• Introducing Meetings: a new way to connect and collaborate with contacts and channels. With Meetings, group video calls, screen sharing, and chat with everyone in the room are possible. Meetings replace the old Direct Calls and Channel calls, and they need to be enabled by the PBX manager first. • Importing contacts from Google and Microsoft accounts and syncing them with Thirdlane Connect contacts is now possible. This makes it easier to find and communicate with the people needed. • The admin can disable the chatting functionality for the users if they prefer them to focus on voice and video calls. This option can be changed by the admin in their settings.

Fixed error in decoding of SMS messages Fixed a problem with sound in hold/unhold sequence Fixed a problem with 3-way calls Fixed a bug that caused duplicate push notification for SMS messages Fixed a problem with incorrect call source and destination in call history Fixed the app version change detection and notification mechanism

• Fixed a critical bug causing multiple SIP registrations of the same instance of the app • Fixed a critical bug in handling of CANCEL messages, where ringing could continue on other devices after the call was answered on one device • Enhancements to push notifications management • Improved formatting of forwarded and replied messages • Fixed sign-on process for users configured to have a single session and automatically log off from other devices • Fixed unread message count for the new channels • Added user defined status text • Fix to show correct options (hold and accept) when accepting multiple calls • Various enhancements to inbound call handling while logged in on multiple devices • Added ability to delete SMS conversations • Extended "Up Arrow" shortcut to support editing of "reply" messages • Various minor enhancements and bug fixes

• Enhanced connection/reconnection management • Improved application load time • Improved call handling for users logged in on multiple devices • Fix to avoid data corruption when saving Find me/Follow me settings • Fix to maintain user's status across sessions • Fix to disable iPhone proximity censor while answering inbound calls • Enhancements to log management and events filtering • Various enhancements and bug fixes

Significantly improved the VoIP push and wake-up mechanism. Implemented numerous bug fixes and performance improvements.

New MMS functionality Numerous bug fixes

Added reply message feature

Bug fixes and performance improvements

Ability to use Thirdlane Connect on multiple devices at the same time Transcribed Voicemail and Recorded Calls French, Italian, Ukrainian and Mongolian translations Enhanced CRM integration Access to Queue originated calls Various enhancements and bug fixes

Added a brand-new Voicemail Item page with detailed information about a Voice Added Voicemail Transcriptions Added SMS conversations search Added SMS message search Added ability to make a Call from SMS conversation and displaying a call block on the top of an SMS conversation Fixed SMS encoding for non-latin languages Fixed bug with finished calls possibly remaining in Connect when using a desktop phone Added French, Italian, and Mongolian translations

* New swipe context menu to SMS conversations * New possibility to add a new Contact from SMS conversation * New possibility to delete message history for SMS conversations * New "Default country code" option to be used for prepending country code for new SMS conversation * Callback dialog now has the * New possibility to check if Contact Source credentials are valid and working correctly (Contact Source Settings page) * Fix animation issues for most recent versions of iOS * Numerous bug fixes, including calling on iPad OS

Bug fixes and performance improvements Added support for iPad OS

- Voicemail playback bug fix;

Improved performance Ability to run Thirdlane Connect and desk phone at the same time (no more need to switch) Ability to transfer (flip) calls between Thirdlane Connect and desk phone Support for the latest versions of iOS Find Me / Follow Me management Call Blocking management Call Screening management Portuguese translation Enhancements to reconnect processing Enhancements to wake up processing Revised documentation Enhancements to CRM caller lookup processing Voicemail Message Waiting Indicator Enhanced support for international text using UTF-8 Various enhancements and bug fixes

Improved performance Ability to run Thirdlane Connect and desk phone at the same time (no more need to switch) Ability to transfer (flip) calls between Thirdlane Connect and desk phone Support for the latest versions of iOS Find Me / Follow Me management Call Blocking management Call Screening management Portuguese translation Enhancements to reconnect processing Enhancements to wake up processing Revised documentation Enhancements to CRM caller lookup processing Voicemail Message Waiting Indicator Enhanced support for international text using UTF-8 Various enhancements and bug fixes