I also have had problems with the app. I see a product in the order book is covered. But when I scan the barcode. The app says the product isn’t covered. I also tried to use my credits to pay utility bills. But was told the companies I use were not in the formularies. Ameran is the major utility anywhere in the United States. And when I do buy only what is in the catalog. Many times all the items were not covered. But it didn’t let me know which ones. So I had to pay out of pocket. I didn’t try to figure out the which items. Because I would have to run each one separately. I don’t understand why Walmart brands are accepted but other store brands are not. It’s like Walmart has cornered the market with UH Care. ???? I will say I’m very thankful for the extra help. When I first became disabled, the insurance plan was straight Medicare and or Medicaid. And we didn’t have all the extras. I think the younger generation don’t always think about how well they are provided for. But I also believe that if a company presents themselves as having certain options. They should deliver those options. And whatever is not functioning well should be fixed.

The app for United healthcare is very efficient. I tried to change my PCP shortly after my PCP had just been changed, but I needed a different PCP. The application was telling me that there was a problem in completing my PCP change. It gave me an option to get help from the helpdesk. I figured that with the system making updates for users with it being December 2 and the clothes of open enrollment shortly it may be a problem. The helpdesk assisted me in making the change to my PCP at such a time when so many people were calling in. The change was taken place by the helpdesk very quickly, and I was told that it would take about three hours for us to take affect which really helped me and ensuring that the change was made that day as I was contacting the doctor to make an appointment for December. Although I was not able to make the change myself, I was impressed with how quickly the helpdesk did help me in making this issue work. Thank you for having very good system in place!

Hello! We have United Healthcare and they really promote this app. Before you download this app, and start paying your bills through the app, you need to know that there is a lag time of 60 days preventing bill payment through the app from having a meaningful impact on your deductible. We started off diligently paying our doctors bills immediately through the app, which felt very convenient and responsible. Then we would be billed, or get calls from collectors, for the bill that we had already paid on the app. in the confusion we paid twice several times! We have not been reimbursed for the amounts that we paid twice, even though in some cases, we realized it immediately and asked to be reimbursed. You need to know not to pay your bills through the app. If you talk to a United healthcare agent on the phone, they will actually advise you not to pay through the app. Paying your bills through the app will not help you. You will be billed twice. You need to wait for the insurance company to process your bills and tell you what you owe. If you call United Healthcare a recording mentions downloading the app repeatedly, urging you to use it. Please be aware that their app is very flawed when it comes to the timing of bills. Essentially, people who are diligent to pay bills quickly through the app are penalized. You will pay the price. App needs major bug fixing!

The app works fine, but UHC service is subpar. Several reasons doctors that are in network are not seeing covered patients due to lack of compensation. They say that UHC is not paying them for the work they're doing. so finding a doctor under UHC is becoming very difficult. Second thing is I'm diabetic and my prescriptions are not being covered now. So I'm getting myself in trouble. I've become fatigued and tired of being on the phone over and over with UHC trying to get this resolved for several reasons number one. I have really found it very difficult to understand the people I'm talking to. Their English is very poor and the connection is very poor. I have a very difficult time trying to communicate with him. This is going on for two weeks. They keep saying they need prior approval from my doctor, which has been done in my prescription is waiting to be filled but insurance is not covering it. So lack of prescriptions and lack of doctors and like communication UHC is now caused me to look at other sources of insurance. I'm exhausted from this whole process and it seems honestly that this has gotten really bad this last month ever since all this federal investigation of Medicaid fraud at UHC is going through I get the feeling they just don't want to cover the insurance anymore for me. It's time to move on.