I love our Arby’s and I love eating there. I signed up because that way I can send my husband in sometimes, to pick up an order and all he has to do is drive up and pick it up. We went yesterday. I ordered ahead, it worked out perfect, except for one thing. If I would’ve went inside and ordered rather than ordering on my phone and (then setting in inside enjoying it), it would’ve been cheaper for me. You have specials on the windows, and order board, but you don’t have them on your order form, on the internet, for us to order. The two sandwiches were six dollars inside on the order board, but when we ordered them through the Internet, they were three dollars more. So I guess from now on we’ll have to just wait till we get there and go in to order. And if I have to order and have my husband pick it up, we will have to order someplace. (He is not able to figure everything out, so I order ahead and just having him pick it up, when we do it that way). I’ve heard other people complain about that too. If you’re going to have sandwiches two for six inside, you don’t put them at a higher price because they’re on the Internet. Food was good, service was good and the place is always clean! So I guess we always go inside in order and if we’re in a hurry, and have to order and have him pick it up, we won’t be ordering. Thank you! My favorite place to eat, but now, only if we have the time to go in.

Overall, it is a serviceable way to order ahead to Arby’s. It does notably lack any way to specify a pickup location in the store - forget cubside, you can’t even choose Drive-Thru. There is also no rewards program to speak of, so there’s no real incentive to use the app outside of some sparse deals that have been declining in value for sometime now. The most frustrating part is that I am constantly logged out of the Arby’s app and it even insists on two factor authentication even though nothing is saved on the app to make that worthwhile. I have to put in my card information every time I order anyway, so what benefit do I gain from being logged out every few days? Without saved payment methods or rewards to spend, bad actors have little to gain from accessing my account. The best thing that I can say about this app is that it is functional, but it is lacking some features that are standard in the industry.

I am frustrated with the Arby’s app. I just hope they care a little about the reviews coming in. It was working great when I first got it, I used it for about 3 weeks with no issues. Loved the 50% off coupon given a few weeks ago! Love the deal on the $1 sliders. I am unable to use the app anymore. It crashes EVERY time I try to go to my cart. I can’t clear the cart out. I can add items to the cart, but when I tap the cart icon the app force crashes every time. I can’t sign out of my account which I think might be a temp fix for the issue. So I have to delete and reinstall the app again, and I hope I remember my sign on information. Seriously you guys are a major fast food app you should have this figured out by now. If you could fix this issue I would give 5 stars because other than this, the app is useable and the UX isn’t bad. The weekly offers are great. I do wish there were more options such as ability to add needed sauces to order. You give them away for free inside so why can’t I have an option on the app? I also very much dislike there only being two options to get your food. Immediately or 30+ min later. I never get to the store at the right time. I always end up having to wait, sometimes 10+ minutes for my order even when I placed the order 15 minutes ago.

UPDATED REVIEW: Restaurant added mobile ordering which was a big improvement BUT… COUPONS and DEALS PLEASE and actually have them and not an empty deals page! Once you add those it will be a very good app. ALSO, please follow the example of other restaurants like McDonald’s, Burger King, and Wendy’s that have unlockable food rewards. For example for every so much you spend you get points which can unlock free food. If you want me to eat at Arby’s more then do this otherwise I’ll eat at these other places which value me as a customer more than you do. ORIGINAL REVIEW: The restaurant is fine as I love the food. But 3 Major Issues: 1:) No option for mobile ordering - This is a must for a restaurant app and without it this app is useless. 2:) No Coupons / Deals - Your Arby’s app hasn’t had any coupons for a long while now rendering this app useless. Most other places have coupons / rewards. Why don’t you? Stop being greedy. 3:) No Rewards Program - The more you spend the more points you can accumulate to get free food. I suggest Arby’s Corporate study the apps from Wendy’s and Burger King to see how a restaurant app should be done. Because your current app is pathetic.