When I log into the app a message displays: “ You need to update your contact information. To do this, sign in to StockPlan using a desktop or tablet browser.” However, when I log onto the web, there is no message asking me to update my contact information. After changing/updating my contact info manually via my profile, I’m still unable to access my account via the app. If I can log into the the app, the app is worthless. I will update my rating when this is resolved.UPDATE: An app update / new login process have fixed this issue.

The app is fine. It does what it needs to do. There’s a couple issues though. First, if I’m logged in and then get logged out due to inactivity, when I return to the app and try to use biometrics to log in again, it attempts biometrics but then immediately returns me to the back to the login screen. Secondly, and honestly more annoying… a recent update has caused the current stock price to be rounded to the nearest whole integer. This is frankly just incorrect. Why round a stock price? Please fix that.

I was relying on funds from my stock to pay an important transaction for my home purchase. Apparently there is a difference between Wire Transfer vs. Electronic Transfer. A wire transfer is also an electronic transfer on their website. BUT, one option takes 2 days to hit your account and the other takes 5 days. I was 100% relying on my money to be in my account, but that didn’t happen. Had to scramble and borrow from family to avoid losing my home. To make matters worse, when I called customer service to share the UI feedback, I was yelled at and lectured for not knowing better. That if I had just called to do the transaction then maybe I wouldn’t be in this position. That if I had used the website because the app doesn’t support all features... Just wow. It was so bad she called me back to apologize.

Why would a developer design a mobile app that redirects users to a web page to sign in and then back to the app? Why would a developer design a mobile app that, when you try to log in, tells you that you have to update your contact information that is already up to date, but requires you to use a mobile browser on a tablet or a desktop browser rather than letting you update your profile in the mobile app you just tried to sign into? “Enhanced security”? Yeah, I guess if you can’t log into your own account using the mobile app, that’s pretty secure. Unhelpful, but very secure.