We’ve enhanced the rewards experience and streamlined the overall app experience.

Streamlined onboarding and polished UI updates for a better overall experience.

End of year release, providing robust improvements to your app experience. Thank you for using our NRG app!

Eligible customers can now update Travel Rewards details to ensure accurate points and miles are properly credited.

We’ve overhauled the Usage section and introduced several UX enhancements to deliver a smoother customer experience.

Updates to provide a smoother, user-friendly experience.

We’ve introduced customer referral tracking and gift card status monitoring, along with other enhancements to improve the overall experience.

We have enhanced the account registration/login creation process.

The app now supports linking multiple NRG accounts under a single login. We've also implemented several updates to enhance the overall user experience.

The app now allows eligible natural gas customers (select States) to easily enroll in electricity service. We’ve also made other updates to enhance the overall user experience.

We have made security improvements and updated the user experience for our customers.

The app now features the capability to renew fixed-rate natural gas plans in a few steps. Additionally, the process for renewing electricity plans has been refined, among other updates, to improve the overall user experience of the app.

We have added 15 electric vehicles from popular brands that can be linked to the app. We’ve also made other updates to enhance the app user experience.

We are continuously making improvements to our app! With this version, we have upgraded the natural gas enrollment experience for eligible app users.

We've made some bug fixes to improve your experience. Log in/register your NRG account and access your utility account details.

We have upgraded the electricity and natural gas plan change experience for App users. Also personalized the Rewards experience for eligible users. Log in/ register your NRG account to access your utility service details. Our Chat support team is available Mon-Fri, 8 am-8 pm EST via the App.

We have added Refer a Friend for customers to earn referrals via the My NRG App! We have improved our dashboard and made various enhancements for you. Log in/ register your NRG account to access your utility service details.

Introducing the My NRG App in Dark Mode! We have improved the user experience of our connected services section. Log in/ register your NRG account to access your utility service details.

We've made some changes to improve your experience. Log in/register your NRG account and access your utility account details. Our Chat support team is available Mon-Fri, 8 am-8 pm EST via the App.

With this release, we are providing an easier way to add Natural Gas Service for our eligible customers. We have also enhanced our Electric Vehicle section to include Jaguar and Ford EV models and ability for all NRG customers to link their Electric Vehicle (EV). Log in/ register your NRG account and access your utility service details. Our Chat support team is available Mon-Fri, 8 am-8 pm EST via the App.

Thanks for using the My NRG App! With this release, we have enabled Electricity and Natural Gas Swaps for our customers to change plans when eligible. Log in with the same info as your picknrg/NRG online account to access plan details. Our Chat team is available 8 am - 8 pm EST for your support.

August 2022: What's New: We’ve got a brand new look with features that allow you to see your service at a glance, track usage, rewards, manage your plan and contact us. Install the latest version to continue receiving updates and new features! Log into the app with the same info as your My NRG online account and connect your smart devices. We love to hear from our users and improve their experience! Send us comments by going to Support -> Feedback after logging in.

Thank you for using the My NRG App! We are always improving! Log into the app with the same info as your NRG online account to view your rewards/ cashback on electricity & natural gas usage, account details, and connect your Electric Vehicle & smart devices. Our chat team is available 8 am - 5pm EST to answer your questions or resolve any NRG account issues.

Introducing Chat on your My NRG app! Our chat team is available 8 am - 5pm EST to answer your questions or resolve any NRG account issues. Log into the app with the same info as your My NRG online account to view plan details, rewards (when applicable), and connect your EV and smart devices. We are always making performance improvements and fixing bugs to give you a better experience. Send us comments by going to Support -> Feedback.

Introducing plan renewals via My NRG app! Renewing your electricity plan is now fast and easy! With this feature, users will be notified when their electric plan is expiring and have the ability to select new plans tailored based on their current usage. Eligible users will receive a notification to begin and complete the renewal process from the plan page. Once approved, the new electric plan will be in effect on the set date.