All I can say is “the General “ has been a very important asset to our family! What describes them?? It’s the, we’re here to keep you covered “ is that the truth. I’ve had some very rough experiences in the past with insurance companies. Have now been with tg for almost 5 years or so. Not one time has it crossed my mind that I should change carriers/ insurance providers. From the start of the quote, to the down payment, from my daughters car accident of her leased car on my policy. To a few times being short on Bills, and needing to pay less to budget. (Of course paying the balance as soon as possible) to changing drivers, and adding cars. Not one thing has been complicated, they have been here every step of the way!! I’m super impressed with there customer service also!! I would sure recommend The General to everyone! Cheap, very easy claim process. Flexible payments. The whole shaaa-bang! Keep rocking on 🤘🤘🤘

They took it upon themselves to renew an expired policy apparently because I signed up for auto payments? Which still doesn’t make sense because my auto payments are for a contracted amount of time. I talk to a woman on the phone sadly I forgot her name because she was very polite and helpful. She provided me with an email to send my name policy number and proof of coverage with date from my new insurance I did that and still haven’t heard anything. I tried talking to another rep on their chat with an agent online and she was very short with me and seemed very upset I was asking questions about why this happened. I understand being a service representative can be draining work but it’s their job to help us understand what’s going on especially when it comes to our account and our money and blaming me the customer for something that seems to be a design flaw (no one’s fault) is very unprofessional and helps no one. The only reason why I signed up for auto pay is because all the emails I receive on payments every week. Also they raised my rates with the new policy without notice and the whole renewal happened without notice all the auto emails I got were about the expiration of my policy and how I would need to renew it myself. The anxiety of doing payments and forgetting if I paid or not doesn’t feel good lol. Switched in the first place because I found it much cheaper elsewhere.

I’m getting over charged for a vehicle that I don’t have. I set the insurance up when I bought my car online through Vroom before I actually received the car. They said when they put the VIN in their system said it was a 75th anniversary model. This made my policy go up another $50. I didn’t have the car yet to confirm that so I just went with it. They said when I received the vehicle if it was not a 75th model I could just call back and they would change the policy for me. About a week later I got the car I had a pre inspection done on it and was told it is 100% NOT a 75th model. So I called the general and I also pointed out that a 75th anniversary model is a 2016. I have a 2017. You’d think that would shine a light on the situation. They said they would look into it…. They never even called me back! So I got all the paperwork I have of the specifications on my vehicle (basically my cars birth certificate) and the original window sticker and emailed copies to them and still nothing. The only thing I got was a email that said “your documents are being reviewed “. That was 4 months ago. This whole time I’ve been paying $50 extra every month. For a car I don’t own!!! And not a single person over there can do something about this? That’s bad business. I wouldn’t recommend the General to anyone. They are thieves!

This company, and I use the word company loosely as none of their business practices represent anything even close to what a company is. They are the worst in every way possible. I wouldn’t recommend this company to my worst enemy. I have so many examples of their horrible business practices that I could literally write a book. I once asked to change my payment due date and believe me I know what you’re thinking as many people want to change their due date because they can’t afford to make the current payment at that particular time, however this was not the case at all in my particular situation. In fact the date that I requested would have had them receiving a second payment 12 days before my next official payment was even due. Once they would have received that payment they could’ve easily applied it to the final month of the policy qmga x then simply allowed me to proceed with my new due date. I travel a lot for work so whenever I begin working with a new creditor I simply make a double payment and then said company allows me to change my due date. I have never once ran into a problem until I began working with this sorry excuse for an insurance company. In retrospect it’s probably my fault as I should have known better than to do business with a company who’s mascot is a 2ft tall Cartoon military general. Anyway, I wish that was my only story but I honestly could go on for days. Sometime in the near future my work and travel schedule will allow me to have a day or two to shop for competitive insurance rates and I will run like the wind. All the best,