It’s really a nice app that follows the same layout and theme from their actual website. Always wondered when SSENSE would have their own mobile app instead of always having to search through the internet. But one critique that I have for the app is it’s UI. Having 3 products in each row minimizes the products to a smaller size which may cause shoppers to overlook some of the items. I feel as though having 2 products showcased in each row would further accentuate the details within the products and appeal to the shoppers eye even more. But other than that great app!

I have been using ssense for a few years now and from end of last year I have been seeing a lot of people complaining about it for delayed shipping and problem with returns. Initially I was pretty lucky all 3 of my orders during the holiday are arrive within a month. However it was totally a nightmare when I started the return. It take forever to get a return label from them. I called them and did many online chat and email after they suspended the call center and I did not get the problem solved in 3 months. After I eventually manage to ship the item back to them they start to reject my return using multiple different excuses. And eventually they are saying the items is damaged and want to reject the return. While they sending the picture, it clearly shows the tag is attached to the product, all the original wrap around of the handbag is there untouched. I even never moved it out of its original box as I initiated return before the item even arrived. The customer service is terrible and there is no respect to their VIP customers. I will never buy from ssense again and don’t let the promotion fool you!!

I heard of this app from a friend of mine and gave it a look. I quickly placed a order for D&G shoes. I never got my confirmation email, it wasn’t a big issue as I had my order details on the app. But was concerned I wouldn’t get any updates if I haven’t gotten a confirmation email, so I filed a request.Couple days later, I have not received a response from SSENSE. And have not gotten my tracking number! I read there FAQ, which states it’ll take 2 Business Days for a shipment/tracking number. It has now been 7 Business Days. No Updates, No Response, No Tracking Number!! I even tried calling there contact number, that says “24HR Assistance”. Which is a total lie, the number I called was not in service. I’m highly disappointed with SSENSE, and how they operate there business. I’m still hoping that my order will arrive and that I’ll receive my tracking number. I am also hoping I won’t have to contact my bank to dispute my transaction with SSENSE. I am aware of other experiences that are better with SSENSE, but this is mine unfortunately. I would’ve saved much more time and effort if I had just placed an order with the official D&G brand site, I greatly regret not doing so. So I recommend just for yours/other peoples sake and time to not place an order and to order from the official site that your interested in. The $20 difference is not worth it, I would’ve done the extra $20 if I would’ve known the actual wait time.

I have made a purchase over 5MONTHS AGO and have yet to receive any update as to why my money won’t be returned. I have made over 5 emails,I have tried to contact customer service via phone number and it Turns out it’s not working. How great, the only way to get in contact with a real person is via a chat, which they then send you to wait for an email reply, I feel like I am getting scammed, this has been the worst customer service experience I have ever had with any online store. I was told “ just want to confirm that your order has been coordinated to the right department. Rest assured that we will get back to you once we have an update”. But I guess I will never get an update or the money back. They will put you to talk to a live agent which takes 30 min for every reply, which they will then send you to wait for an email reply, which they never reply to.