I don’t understand how this app was released! It does not function under the iPad for mobile deposits, IF you can get it to allow you to log on. Went to my iPhone, and after more than a half dozen attempts, and me finally holding my head at the appropriate angle (which I had to figure out by trial and error), it allowed me to access my account. Then as I attempted to complete a mobile deposit, which required a totally different angle that I discovered after 3 tries, I was able to scan my check (both sides), then I was cooking until I attempted to complete the transaction when everything was gone!! I went at it again and finished the transaction and attempted to log out with success. Whew, but wait, why is my logon and PW showing on the logon screen? I erased that information and promptly deleted the App!! Shame on you RBFCU!!

RBFCU is a great bank, and my family has banked with them for 50+ years. However, this app does not represent the great bank we know and love. The app was clearly not designed professionally - it seems like everything from the color choices to where notifications are located are just random choices made by contracted devs with zero UI experience. For instance - why would you add a photo icon on the main screen, when you can’t even set the photo? Why do you have this random blank area on the most important part of your screen real estate where notifications randomly post (that are not really important). Why would you make loans look identical to bank accounts, and make the balances all positive which looks like an account instead of debt? The actual interface is so clunky it is embarrassing. A college comp sci intern could do better, there is really no excuse to have such poor digital representation. Additionally, while the UI is clearly terrible, the actual features of the app make almost no sense. Why would I send money to contacts in my phone via phone number if I don’t know if they use RBFCU? Why would I want to round up into a savings account that pays almost nothing in interest when other companies round up into yield products like stocks? The one feature that drives me the most crazy is the fact that I can’t even scroll back to transactions prior then a couple of months. Point blank - do better or outsource this project to someone more capable. It’s absolutely insane that RBFCU felt comfortable publishing this app. I won’t be leaving RBFCU and happy to share my personal thoughts, but please get with the future and do better or RBFCU will no longer have young gen x or millennial customers.

I used to never have problems with this app until lately and it’s gotten so frustrating because I get paid and it tell me how much a got paid and all the good stuff we’ll as soon as I start spending my money it’s like this app can’t calculate numbers I can go to get gas which normally for me is $20-25 and it’ll pend for like 2 days then go away but if I go somewhere and buy food my gas that I paid for 2 days ago will pop back up on pending and eventually once I get to my last bits it’ll some how say I have more money in my account and if I use it it puts me right in the negative so basically let’s say I get paid $50 I use 20 for gas that $30 left and then I spend 10 on some food so that $20 left it will place me in the negative without using that $20 I had left and then maybe a couple days later put that $20 back in my account and once I use it it puts me back in the negative for using the $20 I originally had left!!!! Fix the freaking app if I didn’t have loans rn that I had to pay I’d definitely would’ve switched banks already and I’ll be sure to switch once I get the loans that are already almost paid off done!!!

Update 4 - 30 Aug 2024: FIXED in v1.8.0 - Full story below…When transferring money from one account to another, there is no indication that the transfer is successful. In the prior version, the transfer screen closes. Now, the screen just stays open and unchanged. The account amounts are unchanged as well. So you submit again, and it initiates a 2nd transfer. Transfer screen still doesn’t close. Behind the scenes, all the transfers are successful - you just never know. At least - until you run out of money to transfer. Update: 1 Aug 2024 - Still broken in version 1.7.6 Update 2 - 9Aug2024: Still broken in version 1.7.7 Update 3 - 14 Aug 2024: Still broken in version 1.7.8 Update 4 - 30 Aug 2024: FIXED in version 1.8.0. Back to 5-star!!!