The home was very clean, and the views were excellent. The check in process was not as described and needs to be updated in the description. I would advise to pre-print your parking pass and make two copies, put one on the dash when you get there and take the other copy to the first floor of the main building to get your arm bands. We were told that there is no longer anyone at the desk at the parking garage area anymore. One other thing that needs to be updated or fixed in the description, is the grill does not work on the balcony. We called the customer service of the property management and was told they would have someone out to take a look at it, but they never showed up. The home was in excellent condition and we will come back if it is available.

I booked a 6 day vacation at the pelican beach resort for my family and I in Destin Florida through Vacasa. The good - the check in was easy, the location was good and the views were great. The bad - got to the room and there was black mold on the ceilings and walls I call vacasa and reported it and was told that they would move us to give them an hour or two to work out the details. At this point it is 5pm at around 7:30/8 pm someone from vacasa called and said they have found us a places at 2 different locations that would require us to sleep 2 nights at one place and the other 4 at another I told them that would be fine I was told to let them call me back with the details this is on a Friday night. Never got a call back Saturday rolls around nothing, Sunday comes and goes with me calling to no avail no return call, Monday morning at this point my son starts to have reaction to the mold so I call vacasa again I finally get someone that has no clue of the situation and said she would look into it and would call me back. We leave the room to get my son away from the mold while waiting for a call that never came. I go to the front desk and say something to them and was told to call vacasa that vacasa would have to handle it at this point I am very annoyed and frustrated. I go up to the room pack our bags and we cut our vacation short and went home. Just know this could be you and your family if you go through vacasa for your vacation.

We made a reservation in February of 2022 for the week of July 4th. The day before we are supposed to check in Vacasa tells us the home is no longer available due to a maintenance issue and gives us a refund. Okay, things happen, right? It’s not quite that simple though. We managed to find a place in the same area at the last minute through another provider. While we’re in town we notice that there are people staying at the home we had rented through Vacasa. Hmmmm, doesn’t sound like a maintenance issue to me. More like either Vacasa just decided to screw us, or the owner decided to lie about a maintenance issue so they could use the place over the 4th of July holiday. Either way, no concessions from Vacasa, just a refund and a ‘good luck saving your family vacation with less than 24 hours notice’. Long story short, don’t trust Vacasa with you major holiday vacation plans as they or their property owners can just yoink your reservation out from under you and you’ll be stuck with whatever you can find if you’re lucky enough to find anything at all.

Edit to initial review following developer response:My family and I have been requested to provide proof of my father’s passing and immediately sent the information to them. Will provide a further update following their response. DO NOT DO BUSINESS WITH VACASA. Original:My father passed away unexpectedly and my family and I had booked a small vacation to York, Maine through AirBnB hosted by Vacasa. Within two days of my father's passing, we knew we would not be able to travel. My wife immediately reached out through AirBnb to inquire about options for our vacation. Originally, we were told Vacasa would allow us to reschedule into the future. When we followed up, that was not allowed and no refund would be issued. We followed up again and re-informed them of our reason for cancelation. Upon calling their customer service, the call was disconnected after explaining the situation. After yet another followup, we were told a "floating refund" would be issued if any of our dates were rebooked and to call back after 8/31 for information. We called back today and was told the "best they could offer" was a one night refund. Needless to say, we don't feel this is appropriate. We did not cancel the trip due to weather or illness or inconvenience. We canceled due to a completely unforeseen and devastating circumstance. We will never book anything through Vacasa again and strongly urge other potential customers to take caution.