The app works fine, however, it doesn’t allow you to read the labels on the products - only the front of the package is visible! I shop at FT for healthy choices - so I want to read the label to ensure I’m purchasing a good quality product. I love FT but can’t shop in person often due to disability. I don’t think it’s asking too much to see the labels!!

I think of you as the healthiest grocer in the Columbus Ohio area. I am aghast that you would bow to carrying Bill Gates the eugenicist’shorrible products. You realize he has already made malaria and typhoid vaccines for the people of Kenya so they will be infertile ‼️Do you know how these Impossible products are made? They use animal cancer cells because they divide fast. This is what you want to put in your store! My friends and I are ready to look elsewhere to shop if you are going to continue to handle this line. People that don’t know any better are going to buy it thinking it’s a healthy alternative when scientists don’t even know what long range harm it’s going to do to humans. Not very smart of you.😡

Only giving 2 stars because the store staff is so helpful and kind and they deserve 5 stars all the way. The app however is the worst! So hard to find things and checkout is cumbersome. Weirdly I always receive a text confirming that my order is received, but NEVER receive the text that my order is ready in advance and have to go to the email and call the store when I arrive. This is annoying for me and although they never say anything, it has to be annoying for the store staff as well. After my order is picked up already, I get several texts back to back asking if I’ve picked up my order and then asking for a review. Please, please fix this! And please work on fixing the shopping in the app as well to make it more user friendly!

Clunky to navigate. I had to choose my store multiple times - why not just choose once? Item descriptions were non-existent, and lots of product images missing. “Move items from list to cart” created a duplicate set of items, so 2x what was on my list. Coupon feature doesn’t appear to be available *for in-store pick-up orders* but the app doesn’t spell that out. When filling in contact info, nothing stored in my phone came up to save time for data entry. Just. So. Many. Things. Maybe have some actual customers test the app and give you feedback so you can improve it?