I’m new on the App. I would like to know where the drop down menu for the notes, on six items, which I wrote, disappeared to? I don’t want to hide my notes, and I do hope my shopper sees the notes, if not, it will cause problems. I did find the notes if I moved the food item slightly to the right, on the screen . If you can help with that issue on this order, I’d be grateful. And, let me know how to access the drop down menu myself.I am going to love this App, the moreI use it. I did, however spend a great deal of time researching items, and the App.. I can’t do this every time, hopefully I will get better at it. I do love being able to enlarge product to see the fine print for the number of items in a package, and, the ingredients in a package, as well as nutrition information. Giant Eagle has terrific employees from the bottom to the top, for it is very evident in your service, your new ideas, you keep improving in every way! Now If prices wouldn’t keep going up for all of us, I’d be a very happy camper, I’m sure you would be too! Thanks for everything!! Jan

This app is mediocre at best. It is difficult to find a specific item that you are looking for example... if I type in Herbal Essence Shampoo it should bring up all the Herbal Essence Shampoos and then show the rest of the shampoos available. Also when shopping sale items you should be able to see the Advantage Card price. Also I don’t want to wait until I have spent all my time fighting the app just to find out that I have to wait a week to be able to get my order. Once again you have lost to the Wal-Mart Grocery app. With the Wal-Mart app you can choose your pick up time before you waste time choosing items for your list. I have always loved Giant Eagle but Wal-Mart’s grocery app is so much better and easier to navigate.

Difficult to be able to tell which items are on sale on the app. It doesn’t list the sale price it just says it’s on sale so I have to keep going back to the online ad to be sure of what I am buying and the quantity needed to be able to get the sale price. Also, too many items that you carry in store are not found on the app. For instance if you search “goldfish crackers” only two flavors show up on the app! You really have to dig to find the rest of the flavors, I believe you have to search “pepridge farm” instead of “goldfish crackers”to see the other flavors. How is a customer supposed to know this and why do we have to keep searching?? This happens with many items. Same with the Lysol wipes. Not all the types show up on the app and you do carry them in the store I’m shopping at. It’s frustrating. You have to keep trying different descriptive words in the search bar to find the items you are looking for and hope you can find what you are looking for. No other store website is like this. It’s a struggle to find the items I am looking for. So I end up shopping elsewhere or not buying everything I need from giant eagle. You should be able to simply search for “Lysol wipes” and all the Lysol wipes should show up. I don’t have time to guess and search anymore.

I loved the digital wallet to hold gift cards. The ability to add physical cards to the wallet was short-lived. Still, I persisted using the e-gift cards purchased through the app and stored in the digital wallet. I was a loyal user. The balance of some cards and be updated. I tolerated this. The app malfunctioned and I feared that all my digital cards were lost. I panicked, called Giant Eagle, sat on hold and eventually found No satisfying answer, but after a few days it would function again. This would repeat itself, and sometimes I would have to delete the app and reinstall it to gain regain function. It was always scary and frustrating, but I persisted. I began printing out copies of all e-cards for fear of losing them digitally. Now it has been about a month of waiting for the most recent glitch to be resolved and I am simply done with this app. They have finally burned through my loyalty. The gift cards in the wallet can’t be read, scanned, or deleted. The company sent me a print out of codes and PIN numbers from the day of my request. When I call the company there seems to be no dedication to fixing this problem. I seem to be more motivated than they are. I no longer trust the app and am reverting to purchasing only physical cards. I’m very disappointed.