Overall, I very much like the Surface Earbuds. The app itself is barebones and has very few customization options - it would be nice to be able to adjust the gestures to perform different functions, for example - but it loads quickly. The equalizer also does a semi decent job, and could benefit from having a full presets gallery like Jaybird’s do, especially if you’re anticipated to be moving between different environments like work, transit and home with these things in your ears 24/7. I’m leaving a review on the app specifically to report that after the most recent firmware update, my Bluetooth connection has gotten significantly spottier, with skipping signal between each individual earbud. It’s been really distracting, and unfortunately detracts from my initial positive out of box experience with these earbuds.

The app is super clunky and slow, I’m using it with the surface headphones and it’s slow to pair, the customization settings are too sparse and the app itself is questionably designed which is a shame since the headphone hardware is good.Overall the horrible software brings the excellent hardware down. Very typical Microsoft experience 😬

I have owned these headphones for 2+ years and have never been able to get this app to work properly. Like the title says, this app is effectively useless. Even with the headphones connected manually via settings it still goes into pairing mode limbo. If you power cycle your phone/ the headphones and open the app back up it will show up, prompt you to play a sound which has never in my case and then tells you something went wrong and to power cycle the headphones. Garbage, avoid at all costs

It constantly has issues detecting my Surface headphones when they are connected. The EQ is nice but wish there were a few more bands. These have boomy higher frequency bass but not enough low frequency bass by default which you cannot properly tune with the app EQ.