Tolls NY

Name: Tolls NY
Rating: 4.7 (248873 reviews)
Author: Conduent Inc.

Official E-ZPass New York App

Only for iPhone

Free · Designed for iPhone. Not verified for macOS.

249K Ratings
Age Rating

13+
Years
Category

Travel
Developer

Conduent Inc.
Language

EN
+ 2 More
Size

86.9
MB

iPhone

Tolls NY is the only official authorized app for E-ZPass NY and Tolls by Mail customers to easily manage accounts and make payments. Download today. Manage your E-ZPass account, find and pay Tolls by Mail invoices, view your driving history and more. • Check your account balance • Get important account alerts • View your toll history • Learn what E-ZPass plan is best for you • Change payment methods • Make one-time payments • Update vehicle information Find and pay your Tolls by Mail invoices: • Quickly scan and pay your paper Tolls by Mail invoice • Search for trips you’ve taken using your license plate • Plan future trips • Opt-in to receive Tolls by Mail invoices digitally

Ratings & Reviews

4.7

out of 5

249K Ratings

NYC HORRIBLE APP
11/08/2021

Asadah Sekhmet
What you don’t know will hurt you!! Here’s the problem, the app is seriously flawed. You use your card to pay! But, the app says it cannot process your transaction. But, it manages to take four times the amount out of your account without authorization. Then you try to make a written complaint and the app shuts you out with a red highlighted message “your request cannot be processed please try again later “code5682 so you have to call in only to find the employee willfully respond “ this app is always acting up, that why we tell users to just use it to monitor, pay on line not through the app.” Then she goes on to say your refund will post 3-5 business days. Meanwhile, your out of $900 dollars that you can use for other things. It’s absolutely not fair and if we all want better service we have to all advocate for better. I’m really disappointed can I afford to wait for the refund? And not miss out on paying my bills? Because some of you can’t!!
NYC HORRIBLE APP
11/08/2021

Asadah Sekhmet

What you don’t know will hurt you!! Here’s the problem, the app is seriously flawed. You use your card to pay! But, the app says it cannot process your transaction. But, it manages to take four times the amount out of your account without authorization. Then you try to make a written complaint and the app shuts you out with a red highlighted message “your request cannot be processed please try again later “code5682 so you have to call in only to find the employee willfully respond “ this app is always acting up, that why we tell users to just use it to monitor, pay on line not through the app.” Then she goes on to say your refund will post 3-5 business days. Meanwhile, your out of $900 dollars that you can use for other things. It’s absolutely not fair and if we all want better service we have to all advocate for better. I’m really disappointed can I afford to wait for the refund? And not miss out on paying my bills? Because some of you can’t!!
Awful
06/05/2021

Crag303
Only thing possibly worse than this app is their online website. Which insist on forcing you to pay your tolls by printing out the paperwork and mailing them a check, instead of just taking you to choices like a credit card. In this case using app forgot password info tried retrieving keeps giving me errors keeps giving me just number to keyboard to punch in my G tag numbers. So basically a five minute or less payment by credit card will take me 45 to 60 minutes. As usual.And another problem on the website which I know this review is about the apps and you have socks as much as the website but I’m hoping maybe somebody at easy Pass read this, can somebody tell me when you get to the point where they ask for your cell phone number for security purposes, why they need us who cares you’re paying the bill and they’re getting the damned money, but why does it insist on telling me “The phone number provided by you has reached the maximum authorized attempts please use another phone number “this happens every single time I use this MI supposed to go out and buy a new phone and get a new phone number every time I have to pay my toll bill. You between website you would think between website and mobile app and the fact they are getting money to fill the coffers, That either mobile app or website would be the easiest thing in the world to possibly use. It’s like they don’t want the cash. I’m guessing the whole idea to make both a horrible experience is so that you will use easy pass.
Awful
06/05/2021

Crag303

Only thing possibly worse than this app is their online website. Which insist on forcing you to pay your tolls by printing out the paperwork and mailing them a check, instead of just taking you to choices like a credit card. In this case using app forgot password info tried retrieving keeps giving me errors keeps giving me just number to keyboard to punch in my G tag numbers. So basically a five minute or less payment by credit card will take me 45 to 60 minutes. As usual.And another problem on the website which I know this review is about the apps and you have socks as much as the website but I’m hoping maybe somebody at easy Pass read this, can somebody tell me when you get to the point where they ask for your cell phone number for security purposes, why they need us who cares you’re paying the bill and they’re getting the damned money, but why does it insist on telling me “The phone number provided by you has reached the maximum authorized attempts please use another phone number “this happens every single time I use this MI supposed to go out and buy a new phone and get a new phone number every time I have to pay my toll bill. You between website you would think between website and mobile app and the fact they are getting money to fill the coffers, That either mobile app or website would be the easiest thing in the world to possibly use. It’s like they don’t want the cash. I’m guessing the whole idea to make both a horrible experience is so that you will use easy pass.
Actually good government run app??
11/14/2025

wchwoxnt gyhebw
Just wanted to hop on here and drop a positive review, because notoriously, anything done online any government agency, is horrible, and by contrast this is actually straightforward to use. Very pleased, and whatever agency you used for this software, please recommend them to the City of Syracuse lol, because it genuinely seems corrupt how hard it is to pay a parking ticket in Syracuse without getting fees added, because many tickets don’t generate online on their terrible website until 10 days later, and you get a fee if it’s not paid within 14 days, and the way you actually can pay seems to change every month or two, and the ticket itself almost always is wrong about how you can actually pay.Lol. Rant. But yeah. Good job guys.
Actually good government run app??
11/14/2025

wchwoxnt gyhebw

Just wanted to hop on here and drop a positive review, because notoriously, anything done online any government agency, is horrible, and by contrast this is actually straightforward to use. Very pleased, and whatever agency you used for this software, please recommend them to the City of Syracuse lol, because it genuinely seems corrupt how hard it is to pay a parking ticket in Syracuse without getting fees added, because many tickets don’t generate online on their terrible website until 10 days later, and you get a fee if it’s not paid within 14 days, and the way you actually can pay seems to change every month or two, and the ticket itself almost always is wrong about how you can actually pay.Lol. Rant. But yeah. Good job guys.
Very Buggy App
07/19/2025

ellyguster
I’m from out of state and never received a bill from NY EZPass through the mail. I traveled thru the area in March and thought I might owe a toll and tried literally for months ( its now July) to find my bill through my license plate and date of travel (which I worried I guessed at, it was my daughter driving the car and she couldn’t remember). I have repeatedly had to provide my mobile number and email for verification just to be told they couldn’t find a toll for me. I check back every month and what do you know, I finally saw a bill in June. I spent over an hour trying to pay thru the app which kept crashing and then I would have to start over with all the verification info. The last attempt I even put in credit card info and when I submitted the payment the app crashed again. Didn’t know if it worked or not! I then called NY EZPass and was on hold for 56 minutes before giving up. I never saw the credit card charge so checked again now in July and was finally able to pay, I think. I would so much rather pay a toll when I first enter the tollway like the old days. This process and app is a mess.
Very Buggy App
07/19/2025

ellyguster

I’m from out of state and never received a bill from NY EZPass through the mail. I traveled thru the area in March and thought I might owe a toll and tried literally for months ( its now July) to find my bill through my license plate and date of travel (which I worried I guessed at, it was my daughter driving the car and she couldn’t remember). I have repeatedly had to provide my mobile number and email for verification just to be told they couldn’t find a toll for me. I check back every month and what do you know, I finally saw a bill in June. I spent over an hour trying to pay thru the app which kept crashing and then I would have to start over with all the verification info. The last attempt I even put in credit card info and when I submitted the payment the app crashed again. Didn’t know if it worked or not! I then called NY EZPass and was on hold for 56 minutes before giving up. I never saw the credit card charge so checked again now in July and was finally able to pay, I think. I would so much rather pay a toll when I first enter the tollway like the old days. This process and app is a mess.

Thank you for being an E-ZPass NY or Tolls By Mail customer. In this release we have included minor fixes and updates to improve the overall performance of the app.

Version 3.13 17h ago

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Conduent Inc.
Size: 86.9 MB
Category: Travel
Compatibility: Requires iOS 16 or later.

iPhone
Requires iOS 16 or later.

iPod touch
Requires iOS 16 or later.

Mac
Requires macOS 13.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English and 2 more

English, French, Spanish
Age Rating: 13+

13+

Learn More