I like using the Downshift audio tracks to help me fall asleep but with recent app updates instead of stopping after a track has completed (so I can drift off to sleep) the app decides to play the next track which is really unhelpful as I have to unlock my phone to pause the audio

“When you're a hammer, everything looks like a nail”. I’ve done in clinic sleep study before and since I didn’t get any sleep but somehow reported I had sleep apnea. So I signed up for and completed their home test (which seemed based on shaky science at best) reporting that I have ‘severe’ sleep apnea. So I paid $$$$ to join their treatment. They were quick to take my money, but the therapy has been a course of incredible frustration and disappointment. Slow to respond and ship trial mask (waited 2 weeks to review last one as it never shipped from their warehouse until I call 2 more times requesting update), each one has gotten worse (fits poorly or has some defect or introduces new issues). My conclusion is that for sleep apnea (which I doubt I even have), telehealth is probably the worse approach. Needs hands on, in person treatment otherwise you send countless weeks trial and error (mostly error) and becomes an exercise in futility and frustration.

Things were ok when I started with SleepCharge summer of 2024. Now, February 2025, service is plain terrible. Why have a messaging option on the app if no one answers messages on a timely manner? Also, why don’t you send supplies without us having to remind you to send them? Do your job! Do what your plan promises to do. Provide supplies quarterly. That’s the agreement. Phone calls are not answered and the reps are always clueless and provide no help. Placed an order for supplies on a Friday afternoon and its end of day on Tuesday and supplies have not even been shipped yet and then when they’re shipped it takes another 7 more business days to be delivered. Please get out of this kind of business, you have no desire to provide a good service. Not renewing for sure.

The app doesn't allow me to sign in with Face ID although I have it set up. Each time I log in it makes me manually sign in each and every single time. Also when sending a message via the app to the sleep charge care team, it does help correct any errors in the messages it just makes it look like I'm typing gibberish if I don't catch my mistake. These two things are included in almost all apps now days, so why not this one?