app is not accurate with notifications. I received a ticket across from Little Caesar’s Arena after 8 pm the app did not notify me 15 minutes before time that I needed to pay as it was setup.I was advised by someone that location meters stopped at 8 pm my ticket was given at a 8:40 I paid for 4 hours the meter has just expired before the ticket. I contested the ticket the day of never received an email so a few days later I contested it again still waiting for a court day I never received it. In stead I received another ticket in the mail with three price increase this makes me not want to come to Detroit where metered parking is required. My nonprofit brought a lot of people to the Pistons game due to our partnership with the Pistons to come out to a ticket was horrible and to contest twice only to get a ticket price increase from 45 to 95 pay your tickets the first day this system is set up against us and for the city to continue to rip us off anyway they can!

This is a horrible update. Like everyone else says…the old app was great. Enter a zone number, pay, and go. This new update is over-complicated and wastes so much time. Couldn’t find my parking area, crashed, slow. Just give us back the old app or a way to enter a zone number and be done with it. Nobody wants to play with their gps settings and look for address on buildings…especially since it could be dark and you might be parking blocks from where you are going (did anyone consider that?).

Where to begin. The app is mediocre at best. Glitchy. Flashy but laggy. Seems to be more effort into a “clean” UI than actual functionality. More than half the time when trying to pay, an error message pops up stating “payment has not been processed” or “your ticket id cannot be processed.” It’s even more frustrating because the former app never had these issues. And the .15 cent service fee? Is this a joke? Why am I paying a service fee for PAID PARKING. I almost want to feel bad for the devs here, cus surely they called out these erroneous errors and frustrating bugs. But Detroit leadership ceases to surprise. Would be 1 star but the app has improved quite a bit since launch (which again, torts joke. You released a broken app and dozens of residents got parking tickets) 2 stars just because the app has made improvements upon launch. *update- thank you for the developer reply. It’s great to know y’all are staying actively involved. I will indeed reach out with suggestions for improving. But also, my detailed feedback should be enough for you to start an investigation to these bugs. Thank you.

Bring back the old app/user interface PLEASE. I have tried to use this app multiple times and it literally tells me that it cannot connect to the internet. I am downtown, I have full LTE, my data is turned on, like yes I DEFINITELY have enough connection from my end! I was able to at least get through to the screen where you pick your “zone”. This is also a terrible experience. The old app was way better in that you simply typed in your zone, your license plate, and card and you were done. Now it takes forever (if it even loads - like I said, I’ve never been able to complete my transaction because it tells me I don’t have an internet connection. Thankfully my boyfriend got through somehow on his phone, but it still took a solid 5 minutes of sitting there waiting for it to load.) It’s honestly just a bizarre user experience where you have to find yourself on the map and then select the correct “$1” bubble on the map to pay. Seriously? Why make something so much more complicated than before. It’s literally parking. There’s no need for something so complex.