Meet the All-New MyINFINITI app, your personalized companion for a smarter and more connected ownership experience built for INFINITI owners. Access compatible remote vehicle controls, check vehicle information, manage service and account needs, and discover relevant offers, accessories, subscriptions, and ownership tools in one intuitive place. You'll find a refreshed app design, simplified onboarding, personalized content, and improved performance.
**Features and availability may vary by vehicle model, model year, trim level, subscription status, package options, eligibility, and market. Certain features require an active INFINITI InTouch® Services subscription, compatible vehicle, and/or supported mobile device. Connectivity service required. Data rates may apply. Only use features when safe and legal to do so. For important safety information, system limitations, and additional operating and feature information, visit https://www.infinitiusa.com/owners/connected-services/legal.html
I can’t stress how great it is to have this app. On numerous occasions I have forgotten my key and have gone to my car. I’ll quickly remember to use the app to unlock my vehicle. I’ve also have forgotten to lock my car and I’ll use my app to lock it in case I don’t want to walk all the way back to my car. Also, on one occasion I saw someone too close to my vehicle and I used the horn and it scared them off. I was so happy to be able to deter them immediately from doing anything even remotely suspicious.
Developer Response
Thank you for taking the time to share your feedback.
Solved - Infiniti Remote Start Problem
Concorde1997
Some users including myself have experienced a problem with the remote start functionality in the recently upgraded app. Basically, when you press the start button the app asks for the car VIN #. When you provide and validate it, the app will give an error message indicating that the VIN is mapped to the same user.Solution. Do not press the start button directly in the center. Instead press slightly offset below the center of the button. You may need to experiment a bit. But, this has worked every time for me.The app appears to have a flaw so that pressing the start button directly does not register correctly. The other function buttons do not have this issue. An update is needed to fix the problem.
Developer Response
Thanks for taking the time to leave your feedback. This seems like an account-related issue and we'd like to help get this resolved for you. Could you please send a text message to 615-675-9331 or use the 'Chat' feature in the 'More' section of the app? We look forward to hearing from you.
App appears very good but not accessible for USA customer
E1D1
I would really like to give the app 5 stars but it can’t connect to my car as i live in the USA but my car was originally sold in Canada and then moved to the US. have to use web and that means no notification with is 90% of the value prop and then there is the very slow and poor experience of the website on a phone. The app store will not let me download Canadian version app and the US version app won’t work with my Qx80, why infiniti does this app distinction i can’t understand. Similarly the apple app store won’t let me download the Canadian version of the app without a valid Canadian address and Canadian credit card that matches the address!!! What is going on with so many stupid restrictions, a car is a car??? If laws prevent a feature from working then simply defeature or modify it but let 1 app work for all the world!
Total Garbage
aareedy
I’ve owned a 2026 qx80 sport owned 2 months. Over this time I have a failure rate of starting/locking/any remote function of over 81%. Opening a support ticket usually results in about 3 days going by, then they call back to say their team “resolved” it. No change. Maybe it’s the app. Maybe it’s the glitchiness of the ‘26 qx80. Ultimately I don’t care. The end result is - it doesn’t start when I click start. Also, feature wise, it’s lacking. My Ford app is way smoother by comparison. Even the error messages in the app are truncated and you cannot view a full log. IOS shortcut integration support is barely functional. Again, compare to the ford app, an action is available to start the truck. This allows for a control center shortcut button as well as Siri voice commands. I expect more from a $106k vehicle.
Developer Response
We regret to hear of your concerns and would like to escalate to the proper department. Please send us a Private Message via Facebook with your 17-digit VIN, best contact number, the full name registered to the vehicle and any additional details so that we may provide further support. Thank you.
What's New in This Release
We're continuing to refine the MyINFINITI experience with updates focused on convenience, visibility, and performance.
• Improved visibility into vehicle ownership and account information
• Enhanced financial account information for eligible INFINITI Financial Services customers
• Improvements to connected vehicle experiences
• Navigation and usability enhancements throughout the app
• Updated accessory offers
• Performance enhancements and bug fixes for greater reliability
Version 4.0.94(3)
The developer, Nissan North America Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
User Content
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
