As the adult child of a long-time Medtronics pump system, I’ve been on the app since original launch. Apart from specific app issues (below), I question the value and purpose of the app and have come to believe it creates a false sense of security. we’ve come up with elaborate protocols for what to do if he does not respond when I get an alert. However, simple things like not having a good mobile signal have caused escalations. My being on the app gives the feeling of security - that I’m watching and can actually do something in an emergency -but I now seriously question that premise. Medtronics is totally useless as to user guidelines taking no ownership for how it should be used. Have a serious talk with your family about how you will use this before starting - what are you going to do if you get an alert at 2 am? And still be prepared for frustration and stress. As to specific app issues:It seems like they’ve finally fixed the “remember log-in” problem. I have the app set to notify me if my father doesn’t clear an alert within 5 minutes but I still get notifications even when he has cleared his alert within the 5 minute window. Makes no sense. Also, the app repeatedly changes my notification settings, most annoyingly, turning on the “repeat warning” feature. Weird but true.

This is horribleI have to login every time I open the applicationAnd the password is very complex by the policeAnd the SMS doesn’t send the value of the sugar in the blood

One of the best things about being able to monitor my spouse’s glucose levels should be the notification functionality. HOWEVER, if I tell the app to wait 15 minutes before notifying me, I get that notification EVEN if my wife has already acknowledged the notification on her pump, and EVEN IF she is no longer low (or high or whatever) at the time the notification is actually sent. If I have repeat notifications on , I will keep getting a notice on my iPhone and Watch until I actually go into the app only to find out that she’s fine. Sometimes I’m not in a position to get out phone and open the app yet my watch buzzes every 30-45 seconds or so with a new repeat notification. Often my wife is walking next to me. Either I should be able to stop notifications from my wrist, the time between notifications needs to be longer or customizable, or both. and once the condition is addressed, repeat notifications should cease! The way things are I can’t keep repeat notifications on for most alerts. Makes app next to useless. Also, how about watch app for us companions. You have for the users. Would be great.

The Medtronic pump is wonderful! I wish I was reviewing that. Regarding the app… Positives are that it’s better than having nothing, but that’s a pretty low bar. The app is fine when it’s working. Problem is, it constantly logs us out which largely defeats the purpose of the app. It won’t stay signed in overnight so we don’t hear alerts. When I go to check the girls’ blood sugars in the morning, I’m not logged in. I have to login again, then I can see their numbers. But by mid to late morning, it’s logged out again. Same in the afternoon, same in the evening. (Secondarily, the app does not use Face ID, nor is it compatible with the Passwords app. I have to open Passwords EVERY TIME in order to log in!) Even when logged, I gave up on the alerts because there are too many and it’s too complicated to program them to be of any use. Extremely frustrating and disappointing. I’m glad our girls are old enough to manage the pumps themselves for the most part, otherwise the way this app fails to allow us to monitor them effectively, we probably couldn’t use the Medtronic pump.