Tumble

Name: Tumble
Rating: 2.9 (68 reviews)
Author: Clarified

Mobile payments for laundry

Free

68 Ratings
Ages

4+
Years
Category

Utilities
Developer

Clarified
Language

EN
+ 1 More
Size

161.1
MB

Tumble makes laundry day easy, seamless or eliminated altogether. Our dual-purpose app gives residents mobile-first functionally from the comfort of their apartment homes. View machine availability, pay totally cashless, and receive real-time cycle status updates. Tap into Tumble Pickup & Delivery to get the fastest on-demand service out there, your laundry picked up, done and delivered to your front door in just hours. Learn more at www.tumble.to and www.jointumble.com. Follow us on social media @TumbleLaundry.

Ratings & Reviews

2.9

out of 5

68 Ratings

Eats your money
01/26/2025

AlexLFoster
The concept is nice and when it works it is also nice but these machines never work. Our apartment switched to Tumble over a year ago and since then, I have probably had $20 worth of money stolen. You scan the barcode to start a machine, but it doesn’t actually allow you to press start. I’ve messaged them using the chat feature where they say I will get refunded, but I never have. I hate this app. I wish there was the old fashioned quarters option to do laundry. (Also the machines are always broken, it says a machine is being used when it’s not). The list goes on and on.
Eats your money
01/26/2025

AlexLFoster

The concept is nice and when it works it is also nice but these machines never work. Our apartment switched to Tumble over a year ago and since then, I have probably had $20 worth of money stolen. You scan the barcode to start a machine, but it doesn’t actually allow you to press start. I’ve messaged them using the chat feature where they say I will get refunded, but I never have. I hate this app. I wish there was the old fashioned quarters option to do laundry. (Also the machines are always broken, it says a machine is being used when it’s not). The list goes on and on.
Trash Service & Crazy Customer Service
09/21/2024

darrrrrrrrrrrrrrrrrr
TL; DR: Time wasting and the customer service do not take any responsibility for their broken machines. Also crazy bad attitude.Our apartment complex switched to Tumble several months ago. When the team was here, they said it would be the best and smartest machines we have ever used. Such a joke when looking at it now. Our floor has at least 70 residents, and we only have 1 available machines wile other 3 machines are broken. Not only that, they don’t want to put a sign of “out of order” but want us to check on the app before doing laundry, which says they are “available” but actually not! I have notified them 3 times of putting a sign and they ignored all of them. I finally cannot hold it and asked for the number for the manager, and I was told that they cannot do it. Instead, they connected me with their staff of support team (a guy called Scott), and the attitude is absolutely crazy wild. He first said “so you are asking for a refund (for hassle, time and detergent for $1) because you didn’t check in the app?” in a way of making fun of their clients, and then just put me on read for 45 min. Then he finally returned and said “we can’t” and left. Absolutely love this attitude here, and I just can’t understand how the company can still get 4.7 stars on App Store. I am pretty sure I’m not the only one who is upset about their service.
Trash Service & Crazy Customer Service
09/21/2024

darrrrrrrrrrrrrrrrrr

TL; DR: Time wasting and the customer service do not take any responsibility for their broken machines. Also crazy bad attitude.Our apartment complex switched to Tumble several months ago. When the team was here, they said it would be the best and smartest machines we have ever used. Such a joke when looking at it now. Our floor has at least 70 residents, and we only have 1 available machines wile other 3 machines are broken. Not only that, they don’t want to put a sign of “out of order” but want us to check on the app before doing laundry, which says they are “available” but actually not! I have notified them 3 times of putting a sign and they ignored all of them. I finally cannot hold it and asked for the number for the manager, and I was told that they cannot do it. Instead, they connected me with their staff of support team (a guy called Scott), and the attitude is absolutely crazy wild. He first said “so you are asking for a refund (for hassle, time and detergent for $1) because you didn’t check in the app?” in a way of making fun of their clients, and then just put me on read for 45 min. Then he finally returned and said “we can’t” and left. Absolutely love this attitude here, and I just can’t understand how the company can still get 4.7 stars on App Store. I am pretty sure I’m not the only one who is upset about their service.
Actually horrible
03/02/2025

currygal
Easily the worst app on my phone. It’s been a horrible experience having tumble in our apartment building. The machines don’t clean clothes well even when they do work. The front load machines collect filth in between the door and the barrel where the clothes go and there is no maintenance performed to clean them. It’s just awful. Out of 18 machines in the building only 2-3 are operational and you have to travel up and down to different floors to hopefully find one. Also, I’m not sure if there are any human beings behind this company as your can’t speak to anyone on the phone and the chat only has bots answering. I can’t tell you how much laundry detergent etc we have WASTED thinking the machine would work only to get an error message at the last minute that it was out of order/offline. Is this the future? Robot machines that do not work, robot customer “service” that doesn’t care nor empathize. Pathetic
Actually horrible
03/02/2025

currygal

Easily the worst app on my phone. It’s been a horrible experience having tumble in our apartment building. The machines don’t clean clothes well even when they do work. The front load machines collect filth in between the door and the barrel where the clothes go and there is no maintenance performed to clean them. It’s just awful. Out of 18 machines in the building only 2-3 are operational and you have to travel up and down to different floors to hopefully find one. Also, I’m not sure if there are any human beings behind this company as your can’t speak to anyone on the phone and the chat only has bots answering. I can’t tell you how much laundry detergent etc we have WASTED thinking the machine would work only to get an error message at the last minute that it was out of order/offline. Is this the future? Robot machines that do not work, robot customer “service” that doesn’t care nor empathize. Pathetic
PROMPT. POLITE. PROFESSIONAL .
10/14/2025

2WENTY4OUR7EVEN
don’t waste your time on bumble you will fall in love with tumble with the staff, so kind and humble your stress will surely crumble when there’s no more clothes to jumble, no more hampers in the way causing you to The stumble .so before I start to mumble just take a chance on tumble.I was blown away with the professionalism, the efficiency and consistency in which this team operates. It is unmatched and truly the way customer service should be. You never realize how much time you spent doing laundry until you’ve been given that time back. spend time doing what matters and let tumble take some of that weight off your shoulders you’ll be glad you did.
PROMPT. POLITE. PROFESSIONAL .
10/14/2025

2WENTY4OUR7EVEN

don’t waste your time on bumble you will fall in love with tumble with the staff, so kind and humble your stress will surely crumble when there’s no more clothes to jumble, no more hampers in the way causing you to The stumble .so before I start to mumble just take a chance on tumble.I was blown away with the professionalism, the efficiency and consistency in which this team operates. It is unmatched and truly the way customer service should be. You never realize how much time you spent doing laundry until you’ve been given that time back. spend time doing what matters and let tumble take some of that weight off your shoulders you’ll be glad you did.

This update provides bug fixes, performance improvements and is recommended for all users. We update the Tumble app as often as possible to make it faster and more reliable for you.

Version 2.19.6

12/03/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- User Content
- Usage Data
- Diagnostics