Device Help

Name: Device Help
Rating: 4.1 (405 reviews)
Author: AT&T Services, Inc.

Your Device, Simplified

Only for iPhone

Free

405 Ratings
Age Rating

18+
Years
Category

Productivity
Developer

AT&T Services, Inc.
Language

EN
English
Size

105.2
MB

iPhone

Get the most out of your smartphone with AT&T Device Help. Whether you’re setting up a new device or solving a problem, Device Help puts guidance and diagnostics right at your fingertips. • Learn how to use your device with step‑by‑step guides and helpful tips • Keep your device running smoothly with alerts for important updates • Quickly identify and troubleshoot common issues with built‑in diagnostics

Ratings & Reviews

4.1

out of 5

405 Ratings

Fix issues
03/25/2025
Ron Ruimy
This app help me to diagnose some problem and fix bugs that I had, the phone much more faster !
Fix issues
03/25/2025
Ron Ruimy

This app help me to diagnose some problem and fix bugs that I had, the phone much more faster !
There are times where this app doesn’t help you at all
05/04/2025
Stevers 80
I can’t count on the many times I’ve had to use this app, in fact it not even an app. You select through different options that best describe the problems that you are facing with your phone and it has you follow a tutorial,sometimes when completed does absolutely nothing. Sometimes the tutorial stops and you have to start all over, taking you to AT&T’s actual website prompting you to sign in ,and then it’s ( We’ve hit a snag, try again later) which is so frustrating, how's an app like this supposed to help? I had to call AT&T because I couldn’t send text messages or receive them and even they couldn’t help me but after 2 minutes after getting off the phone with them everything was fine they probably didn’t want to admit that was an outage or something that had to be fixed on their end. I wish they would revamp the app. In order for your phone to work properly, you have to call customer service and have them do a reproviision on their end you can’t do it yourself
There are times where this app doesn’t help you at all
05/04/2025
Stevers 80

I can’t count on the many times I’ve had to use this app, in fact it not even an app. You select through different options that best describe the problems that you are facing with your phone and it has you follow a tutorial,sometimes when completed does absolutely nothing. Sometimes the tutorial stops and you have to start all over, taking you to AT&T’s actual website prompting you to sign in ,and then it’s ( We’ve hit a snag, try again later) which is so frustrating, how's an app like this supposed to help? I had to call AT&T because I couldn’t send text messages or receive them and even they couldn’t help me but after 2 minutes after getting off the phone with them everything was fine they probably didn’t want to admit that was an outage or something that had to be fixed on their end. I wish they would revamp the app. In order for your phone to work properly, you have to call customer service and have them do a reproviision on their end you can’t do it yourself
Terrible App
11/24/2025
Spinn 5️⃣
This app is completely useless. It doesn’t help with anything, gives you almost no real information, and honestly there’s zero reason to keep it. The name “Device Help” is almost comedy, because it’s not helping with a thing. It runs a quick test kicks you over to some random website with generic troubleshooting tips and calls it “support.”On top of all that it gives totally inaccurate information about your device. It told me my battery saver was on even though I never use battery saver. Then it claimed I had burn marks on my screen which I absolutely do not.Yeah this app is trash. Go ahead and delete it.🚮🚮
Terrible App
11/24/2025
Spinn 5️⃣

This app is completely useless. It doesn’t help with anything, gives you almost no real information, and honestly there’s zero reason to keep it. The name “Device Help” is almost comedy, because it’s not helping with a thing. It runs a quick test kicks you over to some random website with generic troubleshooting tips and calls it “support.”On top of all that it gives totally inaccurate information about your device. It told me my battery saver was on even though I never use battery saver. Then it claimed I had burn marks on my screen which I absolutely do not.Yeah this app is trash. Go ahead and delete it.🚮🚮
First Time Use
May 15
Buzzie71
I tried to use this app for the very 1st time which I downloaded at App Store. I click on it to try and find out why ever since the iOS 26.5 for apple was released I’m having issues with my iPad. So I click on it it it starts flickering then took me back to the App Store for me to download it however I already downloaded the app. Each time I click samething flutters around and back to the App Store for me to download and I can’t because I already have it. I know nothing about this app other than I can’t Los it …..Pathetic
First Time Use
May 15
Buzzie71

I tried to use this app for the very 1st time which I downloaded at App Store. I click on it to try and find out why ever since the iOS 26.5 for apple was released I’m having issues with my iPad. So I click on it it it starts flickering then took me back to the App Store for me to download it however I already downloaded the app. Each time I click samething flutters around and back to the App Store for me to download and I can’t because I already have it. I know nothing about this app other than I can’t Los it …..Pathetic

Minor enhancements and bug fixes.

Version 3.340.3 Aug 26

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: AT&T Services, Inc.
Size: 105.2 MB
Category: Productivity
Compatibility: Requires iOS 15.0 or later.

iPhone
Requires iOS 15.0 or later.

iPod touch
Requires iOS 15.0 or later.
Languages: English
Age Rating: 18+

18+

Learn More