The message should stop coming via email to the person who put his/her name on the Waitlist once the available court has been booked by someone and is no longer available. Often times it keeps coming all day.

The software has a clear tennis bias, even though there are many activities a typical club is trying to schedule. The non-tennis things have not been followed through as carefully. For example, if you want to sign up for swimming right next to tennis, there is a heading for “lanes” which seems to go with the tennis category but with no reference to “pool or swimming”. it doesn’t take a PhD to figure out eventually, but it can be a little confusing for an early user, especially if part of the active software is not showing on the screen, you are using. How easy the app is to use as a function of what device you’re using: Smart phone versus tablet versus laptop versus computer. How the information is laid out, varies by platform. Some important information may bleed off the end of the screen or window depending on the device you are using. I’ve been told the mobile app is the easiest software to use.

I was made to change from one very very easy app that had everything the Jr. Tennis Clinic my son was taking on it: parent info portion, player info portion, easy to see others in your association, connect with others in your association, easy to book, easy to have individual chats and group chats, etc. to this “newer” app and it’s just not user friendly at all! Almost EVERY parent has had issues with it and we were told to call the owner/app developer if we had issues…. No one should have to call an app creator because you have issues… if you do, let alone almost every parent then your app is confusing and NOT user friendly. I’m so disappointed our association is forced to use this app. The old app was easy peasy and this one is frustrating!

Our club has requested to change our court reservation times for weekends to be the same as weekdays. We made this request in February and still nothing. I would think this would be a simple change. Our club members are frustrated because the app is still not updated and now we look bad as a club because we announced the change in court times but members can’t book for the new times.