What an amazing service! I love booking spa services so that I can use the facilities at a spa for the day, whether on vacation or at home. My fiancé were recently on Kauai and had a redeye flight home on a Thursday. We didn’t think to book an extra night at our rental and we’re left to figure out how to spend the day but also have a place to relax and shower/change. We tried getting services at the Grand Hyatt on Kauai but did not plan well enough in advance and they were booked. They recommended Resort pass and it worked out perfectly! We purchased the day pass which allowed us access to the spa locker room and facilities. We were not able to use the resort pool (though there is a resort pass option for that) but there was a lap pool in the spa area, steam room, jacuzzi, lockers, etc. it was a great way to spend our last day on the island and also an affordable option. I highly recommend and will absolutely use again. The app was very user friendly.

The whole concept is great. The execution is poor. There is no real customer service. The love chat is never on. It takes close to two days before receiving a generic email of “we’re working on it”. ABSOLUTELY NO TRANSPARENCY!! I booked an upgraded room, when I got to the hotel they told me they couldn’t find my booking, then I was told I couldn’t check in until 3pm even though my reservation was for 9am. Finally they told me that they did not have the premium room to give me, and that they could only give me a standard room. I asked about being refunded the difference of the room. I was told that I needed to contact ResortPass since I booked a third-party the refund would need to come from them. After contacting ResortPass for three days I finally received a response and was told that it’s the hotels discretion as to whether or not, I would ever receive a refund. I called the hotel spoke to hotel staff and was told that they do not issue any refunds for anyone that books through a third-party app. Before anyone considers downloading and using this app, I strongly suggest you do a quick Google search on ResortPass reviews and you will quickly see that under the Better Business Bureau they have a two star rating and all of the concerns on Better Business Bureau are not being refunded or being overcharged. I wish I had did this before I made the mistake of booking through them.

If I could give it negative stars I would. To start with 65 for the hotel Seguaro in Palm Springs place is a joke. There is no reason to pay when you can just walk in from the street. The doors to the pool do not require a pass or key to enter. The pool was so filthy full of fruit from peoples drinks, spit and so many gross things I cant mention all of it. If I could post pictures I would. If you have kids DO NOT BRING THEM HERE. Its adults only. Drinks were over priced and watered down. Truly a huge disappointment. I will NEVER EVER return to this place. I would like a full refund. Charging 65 for this place is a crime. People were just walking in from the streets with no passes or anything. There is no need to charge for passes when you can walk in for free. Resort pass should hold the hotels they promote accountable. I will never use this site ever app and when I try to give a feedback like they asked they just give me an error message.

This is such a great idea! You can book a hotel with no frills and then use ResortPass for when you want all the amenities! I mean why pay for the hotel’s daily resort fee if you’re not going to use their amenities everyday!?! So this gives me the best of both worlds (affordable hotel and amazing amenities on those days when I will actually use it). The app was easy to navigate! Select a location, pick a date and BAM, options! Pick your package and just show up. The app to in-person experience was seamless. Your name will be on a guest list before you arrive so you don’t even have to whip out your phone. Loveeee everything about this! Only thing I would suggest is more locations in NYC (but I know it’s coming 😉)!