2.0 update broke the app, so for the last few months, I cannot scan in-store, order in advance, earn reward points, nor use them. I've spent at least enough to have cashed in one free coffee, and the front of house sales staff cannot help fix this. There are passable substitutions, with their own apps and rewards programs, also within range of my commute. Pity is, I like the actual in person locations and service Maman storefronts provide. Love the product, hate this app.

I’m a loyal customer, and I had my first experience at the Lincoln Center location. I ordered my usual- iced matcha latte with unsweetened almond milk. The app asks you to tip at time of order. When I picked up my order, I took a dip and noticed the almond milk had sugar; again, I’m a loyal customer. I asked the barista if it had unsweetened almond milk; she wasn’t sure. It became obvious that she was new. A more experienced barista was there and said they ran out of the unsweetened almond milk. She was a bit defensive. Instead of apologizing that they ran out and making me aware, I was treated as a nuisance. And for this I tipped. Never revisiting that location. I was asking for bare minimum service; nothing extraordinary. That experience was a blemish on an otherwise gorgeous Sunday in NYC.

Maman’s is the perfect little coffee/pastry/sandwich shop. They make the most aesthetically pleasing and great tasting coffee, and the foods always follows like a cherry on top 10/10 would recommend. Slightly pricy though guys a sandwich doesn’t have to be $17

Terrible app. Scan for Loyalty doesn’t work, you need to scan with the payment. Your app keeps telling me I have rewards and then when i open the app there’s nothing! the bait and switch just pisses me off more because you’re clearly clamoring for me to use the app again. before this lunchbox nonsense the maman app was great! the rewards are great! you guys only get my business because it’s the closest coffee shop to my workplace but TRUST i only go as a last resort.