Philips HearLink 2

Name: Philips HearLink 2
Rating: 4.5 (34970 reviews)
Author: SBO Hearing

Hearing aid remote control

Free

35K Ratings
Age Rating

9+
Years
Category

Medical
Medical Device

See Details
Developer

SBO Hearing
Language

EN
+ 30 More
Size

527.3
MB

Control your hearing aids discreetly with the touch of a finger This app lets you control your hearing aids from your mobile device. It comes with an app for Apple Watch helping you discreetly change programs and adjust volume (when within Bluetooth range). Note: some features may be available depending on your hearing aid model. Check below for details. • Adjust sound volume for each hearing aid together or separately • Mute surroundings for better focus • Switch between programs set by your hearing care professional • Check battery level • Stream calls, music, and podcasts directly to your hearing aids (availability may vary depending on your phone model) • Find your hearing aids if lost (requires location services always turned on) • Access app support and troubleshooting solutions • Meet your hearing care professional for an online visit (by appointment) • Adjust streaming sounds with streaming equalizer (available for all hearing aid models except Philips HearLink 00) • Adjust sounds around you with sound equalizer (available for Philips HearLink 50 and 40 models) • Track your progress with Philips Journal feature (available for Philips HearLink 50 and 40 models) • Handle wireless accessories paired with your hearing aids such as TV Adapters and AudioClip • Connect to and adjust an Auracast™ broadcast (available for Philips HearLink 50 models) First use: You need to pair your hearing aids with this app to use it to control your hearing aids. App availability: We recommend regular hearing aid updates during your routine check-up with your hearing care professional. For optimal performance, we recommend updating your device to iOS 15.2 or later. To check the latest list of compatible devices, please visit: hearingsolutions.philips.com/compatibility

Ratings & Reviews

4.5

out of 5

35K Ratings

Amazing to hear clearly again!
Jan 31

Pete private internet access
These Philips HearLink2 hearing aids are truly a miracle! And the Philips remote control App is so easy to use, even for a not-tech-savvy person like me!?! I’ve tried 3 other cheaper brands before, but I found these more costly Philips HearLink 2 hearing aids to be actually the best bargain because of their high quality & ease of use - they have improved my life beyond what mere words can express! And the team at Costco Clermont is top notch! They are not only competent but also friendly & make the process a pure pleasure. So if you are looking for excellent hearing aids & service, please do go for these Philips HearLink 2 aids & app & the Costco Clermont hearing specialists! Pete

Developer Response
Thank you so much for your wonderful review! We’re really happy to hear that your HearLink 2 hearing aids and the app have made such a big difference for you. It means a lot to know you find the app easy to use and that you’ve had a great experience with the Costco Clermont team. We truly appreciate you sharing your story and your recommendation! Kind regards,
Amazing to hear clearly again!
Jan 31

Pete private internet access

These Philips HearLink2 hearing aids are truly a miracle! And the Philips remote control App is so easy to use, even for a not-tech-savvy person like me!?! I’ve tried 3 other cheaper brands before, but I found these more costly Philips HearLink 2 hearing aids to be actually the best bargain because of their high quality & ease of use - they have improved my life beyond what mere words can express! And the team at Costco Clermont is top notch! They are not only competent but also friendly & make the process a pure pleasure. So if you are looking for excellent hearing aids & service, please do go for these Philips HearLink 2 aids & app & the Costco Clermont hearing specialists! Pete
Developer Response Feb 11
Thank you so much for your wonderful review! We’re really happy to hear that your HearLink 2 hearing aids and the app have made such a big difference for you. It means a lot to know you find the app easy to use and that you’ve had a great experience with the Costco Clermont team. We truly appreciate you sharing your story and your recommendation! Kind regards,
Much improved but…
02/18/2025

AppKitten
When I first got the app, frankly, I panned it. It wasn’t ready for release. It struggled with everything, even pairing. Full credit: The improvement is remarkable. I experience a rare glitch but even then easy to resolve. It’s not quite bullet proof but what a difference! Good job for all the effort on it!Now, if you could PLEASE rebuild the completely useless Apple Watch app. It’s truly awful. I’ve yet to find even 1 basic feature that works. AND it requires my phone to even launch or stay connected which means I can’t leave my phone - ever! Even when connected, it’s a trick - it may be connected but won’t do anything else. Can’t change programs, won’t send audio from watch to hearing devices, can’t force re-connection… I only haven’t deleted it because I keep hoping for the miracle upgrade that hasn’t yet come…

Developer Response
Hi, thank you for reaching out and we are sorry for the inconvenience. We recommend you pair the hearing aids through the iPhone Bluetooth directly and not through the app. We also welcome you to contact us at philipshearingsolutions@demant.com, we have some more workarounds that might be helpful. Kind regards, Marc - Philips Consumer Care
Much improved but…
02/18/2025

AppKitten

When I first got the app, frankly, I panned it. It wasn’t ready for release. It struggled with everything, even pairing. Full credit: The improvement is remarkable. I experience a rare glitch but even then easy to resolve. It’s not quite bullet proof but what a difference! Good job for all the effort on it!Now, if you could PLEASE rebuild the completely useless Apple Watch app. It’s truly awful. I’ve yet to find even 1 basic feature that works. AND it requires my phone to even launch or stay connected which means I can’t leave my phone - ever! Even when connected, it’s a trick - it may be connected but won’t do anything else. Can’t change programs, won’t send audio from watch to hearing devices, can’t force re-connection… I only haven’t deleted it because I keep hoping for the miracle upgrade that hasn’t yet come…
Developer Response 04/13/2023
Hi, thank you for reaching out and we are sorry for the inconvenience. We recommend you pair the hearing aids through the iPhone Bluetooth directly and not through the app. We also welcome you to contact us at philipshearingsolutions@demant.com, we have some more workarounds that might be helpful. Kind regards, Marc - Philips Consumer Care
Disappointing
Mar 15

JG in Redmond
Update (March 15th, 2026):Still not happy with these things. If anything, I have grown even more disappointed in them and the total lack of support that should come with them and never materializes. You sent me a new one for the right ear because the original one just stopped working one day. On this new one, the hearing piece and ear mold keep getting unplugged from one another, sometimes while in/on my ear. As if you have no pride in your product or your work. It boggles the mind.Second set of hearing aids from Philips. Much less impressed with this one. No support available. The right one sometimes turns itself on again after I turn it off. They don’t feel as comfortable in my ears as the previous ones did. So much so that I often prefer not putting them on for long stretches of time and therefore not hearing a lot. Costco, where I bought them, doesn’t offer much help either. I can truly call this a bad product.

Developer Response
Dear JG, do not hesitate to reach out for support at philipshearingsolutions@demant.com mentioning this review. The support team will be glad to help you. Kind Regards, Marc - Philips Consumer Care
Disappointing
Mar 15

JG in Redmond

Update (March 15th, 2026):Still not happy with these things. If anything, I have grown even more disappointed in them and the total lack of support that should come with them and never materializes. You sent me a new one for the right ear because the original one just stopped working one day. On this new one, the hearing piece and ear mold keep getting unplugged from one another, sometimes while in/on my ear. As if you have no pride in your product or your work. It boggles the mind.Second set of hearing aids from Philips. Much less impressed with this one. No support available. The right one sometimes turns itself on again after I turn it off. They don’t feel as comfortable in my ears as the previous ones did. So much so that I often prefer not putting them on for long stretches of time and therefore not hearing a lot. Costco, where I bought them, doesn’t offer much help either. I can truly call this a bad product.
Developer Response 02/19/2025
Dear JG, do not hesitate to reach out for support at philipshearingsolutions@demant.com mentioning this review. The support team will be glad to help you. Kind Regards, Marc - Philips Consumer Care
Happy?
Apr 8

DennisGrayImages
I was not prepared for the outside noise. My primary hearing loss was in the high frequencies. My hearing aid really accented those sounds. Tire noise, a shower running, paper being crinkled, those types of noise were really multiplied. After two weeks of tuning the aides both over all volume and selected frequency volume I am getting a handle on the aids. Plus I think my hearing/brain is adapting to the new volume of sounds. Yesterday walking through Golden Gate park I heard birds again. Not only the volume but the selection of birds. So far a happy camper.

Developer Response
Thank you for sharing your experience, Dennis! We understand that adjusting to new sounds can take some time, especially with high-frequency hearing loss. It’s great to hear that with a bit of tuning and patience, things are improving, and how wonderful that you’re hearing birds again! We’re so glad you’re becoming more comfortable and enjoying the experience. Kind regards,
Happy?
Apr 8

DennisGrayImages

I was not prepared for the outside noise. My primary hearing loss was in the high frequencies. My hearing aid really accented those sounds. Tire noise, a shower running, paper being crinkled, those types of noise were really multiplied. After two weeks of tuning the aides both over all volume and selected frequency volume I am getting a handle on the aids. Plus I think my hearing/brain is adapting to the new volume of sounds. Yesterday walking through Golden Gate park I heard birds again. Not only the volume but the selection of birds. So far a happy camper.
Developer Response Apr 13
Thank you for sharing your experience, Dennis! We understand that adjusting to new sounds can take some time, especially with high-frequency hearing loss. It’s great to hear that with a bit of tuning and patience, things are improving, and how wonderful that you’re hearing birds again! We’re so glad you’re becoming more comfortable and enjoying the experience. Kind regards,

To improve your experience, we regularly update the app to make it more reliable and easier to use. In this update, we have made improvements and bug fixes to make the app more stable.

Version 1.7.1 Apr 27

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: SBO Hearing AS
Size: 527.3 MB
Category: Medical
Compatibility: Requires iOS 15.0 or later.

iPhone
Requires iOS 15.0 or later.

iPad
Requires iPadOS 15.0 or later.

iPod touch
Requires iOS 15.0 or later.

Apple Watch
Requires watchOS 7.4 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English and 30 more

English, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian
Age Rating: 9+

9+

Learn More

Contains
Health or Wellness Topics
Medical Device: Yes

SBO Hearing indicated this app is a regulated medical device and complies with United States law.

The information below has not been verified by Apple.

FDA Owner/Operator Number
3005465494

Address
Kongebakken 9
2765 SMORUM
Denmark

Phone Number
+45 39 17 73 00

Email
appsupport@oticon.com

Use Statement
Philips Hearlink 2 is intended to give the user wireless access to the hearing aid through a mobile device for control of functionality and update of the hearing aid remotely. The product is intended to be used together with the given hearing solution.

Safety Information
Consult your hearing care professional if you experience unexpected operations or serious incidents with your device during use or because of its use. Your hearing care professional will support you with issue handling and, if relevant, reporting to the manufacturer and/or the national authorities. Using the app can distract you in situations where full concentration is required. Be aware of your surroundings while using the app.

Instructions for Use
Visit the developer site