Control your hearing aids discreetly with the touch of a finger
This app lets you control your hearing aids from your mobile device. It comes with an app for Apple Watch helping you discreetly change programs and adjust volume (when within Bluetooth range).
Just a note: some features may be available depending on your hearing aid model. Check below for details.
• Adjust the sound volume for each hearing aid together or separately
• Mute surroundings for better focus
• Switch between programs set by your hearing care professional
• Check battery levels
• Use SpeechBooster to reduce background noise and enhance speech (available for all hearing aid models except Oticon Zeal™, Jet PX, Zircon, Opn™, Ruby)
• Stream calls, music, and podcasts directly to your hearing aids (availability may vary depending on your phone model)
• Find your hearing aids if lost (requires location services to always be turned on)
• Access app support and troubleshooting solutions
• Meet your hearing care professional for an online visit (by appointment)
• Adjust streaming sounds with streaming equalizer (available for all hearing aid models except Oticon Opn™, Siya, and Jet)
• Adjust sounds around you with sound equalizer (available for Oticon Reveal™; Verit ™, Play SI™, Zeal™, Intent™, and Real™)
• Track your progress with HearingFitness™ feature (available for Oticon Reveal™, Verit™, Play SI™, Zeal™, Intent™, Real™)
• Handle wireless accessories paired with your hearing aids such as TV Adapters, Oticon EduMic or ConnectClip
• Connect to and adjust an Auracast™ broadcast (available for Oticon Reveal™, Verit™; Play SI™, Intent™, and Zeal™)
• Get reminders to replace your wax filters to maintain sound quality (available for Oticon Reveal™, Verit™, Play SI™, Intent™, and Zeal™)
• Reduce background noise while streaming with Streaming comfort (available for Oticon Reveal™)
First use:
You need to pair your hearing aids with this app to use it to control your hearing aids.
App availability:
The app is compatible with most hearing aid models. If you have hearing aids from 2016-2018 and haven't updated them yet, a hearing aid update is required for this app to work. We recommend regular hearing aid updates during your routine check-up with your hearing care professional.
For optimal performance, we recommend updating your device to iOS 18 or later.To check the latest list of compatible devices, please visit:
https://www.oticon.com/support/compatibility
Don’t you hate it when your behind-the-ear hearing aids get caught by your glasses? These in-the-ear hearing aids eliminate the problem. And they are more secure in my ears when I’m active outdoors.I thought I’d have to give up sound quality to have those options, but my Oticon Zeals give me far better speech clarity than my prior hearing aids. Plus when I go to a noisy environment like a restaurant I can adjust the program to reduce noise and enhance speech clarity even more. I’m hearing things that I have heard for years. Can’t say enough good things about them. For the first couple of days having hearing aids in your ear canal can be a little uncomfortable - they feel a bit tight and even irritating after a full day’s use, but give it two or three days and you’ll find you forget you even have them in like I did. These are a five star improvement.
Developer Response
Thank you for your wonderful review! We’re so happy to hear your Oticon Zeal hearing aids provide great speech clarity and comfort. It’s great that you’re enjoying the noise reduction features too. Your experience means a lot to us. Thank you for choosing Oticon! Kind regards,
Unusable for Voice Over users
Voice Over User9999
As with most hearing aid apps, this app is unusable for Voice Over users for accessibility. For example, go to the Sound screen in the app, triple click the side button on the iPhone to turn on/off Voice over. Single finger swipe left and right to move cursor and hear what button or item you are on. Double tap to activate. As you will see on the Sound screen, only two controls are visible and those will not work either by swiping up and down to move the controls. There are supposed to be other buttons on the screen that is not visible to Voice Over such as the triple dot button that brings up a menu type screen. At the bottom of that is the Auracast item but I can't activate that. My Audiologist and I have been trying to get this to work with Voice Over so I know there are buttons there. Once my Audiologist got Auracast working and streaming to my hearing aids, and I turn on Voice Over, the streaming stops saying that additional sounds are playing. I could leave Voice over off but I have to be able to get to the pint of actually activating Auracast. So I'm asking, begging, pleading, please see what you can do to get this to work with Voice Over. I respectfully say that I am paying just as much as everybody else on these hearing aids and would love to be able to get the same use out of them. Also, Apple has made it easy for app programmers to initiate Voice Over into their apps. They have done all the hard work. It just needs to be initiated into the apps. Thanks you much for your attention to this.
Developer Response
Hi there, we’re really sorry that VoiceOver isn’t working properly for you and understand how frustrating this must be. We’ve shared your report with our app development team so they can work on improving VoiceOver support. While we don’t have a timeline yet, please know we’re committed to making the app usable for everyone, including VoiceOver users. Thank you for your patience and for helping us make the app better.
Aye, Can Hear
TreeBeard69
Hmm, what to say? This is the only option I have been informed to control / monitor my hearing aids. So, it does what I need it to do without much fanfare or issue. That’s about all I need, right? My only observation is that the app does not always seems to recognize when I am wearing my hardware. It’s really odd too. I can change my modifiers from General to another setting, I have one called “Speech in Noise”, but even then the app may not acknowledge that I am wearing them for the “are you wearing your hearing aids” part of the app. This is not overly important for me because I wear them, but someone else may need or would like it to function constantly. I still give the app 5-stars because, like I wrote earlier, it truly does all I need it to function for me.
Developer Response
Thank you so much for your detailed feedback and for giving us 5 stars, TreeBeard69! We’re glad the app is helping you control your hearing aids the way you need. We appreciate you letting us know about the “wearing your hearing aids” detection, it’s really helpful for us to hear how it works in real life.Thanks again for sharing your experience! If you ever need assistance or have feedback, don’t hesitate to contact us. Best Regards,
Automatically changes volume
LelelyonPanda
My 2nd review! How can this get fixed? Every day my hearing aids switch the volume setting. IT DOES NOT REMEMBER/KEEP/HOLD THE VOLUME SETTING. It’s random. If you have it set at +1, later in the same day or over night while recharging it will move to -2, you’ll get the click click while it’s just doing what ever it wants! My 1st review!This app lacks a lot of actual functionality. It’s constantly changing the volume setting on its own. I’ll put them on and their not at the volume I set previously had them set. They’ll go very loud in one ear, sometimes both are changed at differently, one ear might be lower in volume while the other is high. This is the only app my hearing aides work with, so I’ve zero options to get it fixed. It would be nice if there was an easy way to switch the Bluetooth from my ears to my stereo speakers that are in my house. They don’t even switch to my car Bluetooth anymore. It just stopped working if I’ve music on in my phone and get into the car. I hope these issues get fixed.
Developer Response
Dear LelelyonPanda, we're sorry to hear about the volume changes and Bluetooth issues. This is not the experience we want for you. Please do not hesitate to reach out for support at appsupport@oticon.com mentioning this review. The support team will be glad to help you. Kind Regards, Oticon
In this update, we have added wax filter replacement reminders to help you keep your sound quality at its best, and streaming filter for clear and comfortable streaming especially in noisy environments, both available for compatible devices.
Version 1.8.0
The developer, Oticon A/S, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Contact Info
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Oticon
Size
351.7 MB
Category
Medical
Compatibility
Requires iOS 15.0 or later.
iPhone Requires iOS 15.0 or later.
iPad Requires iPadOS 15.0 or later.
iPod touch Requires iOS 15.0 or later.
Apple Watch Requires watchOS 7.4 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
Oticon A/S indicated this app is a regulated medical device and complies with United States law.
The information below has not been verified by Apple.
FDA Owner/Operator Number
3005465494
Address
Kongebakken 9 2765 Smorum Denmark
Phone Number
+45 39 17 73 00
Email
appsupport@oticon.com
Use Statement
Oticon Companion is intended to give the user wireless access to the hearing aid through a mobile device for control of functionality and update of the hearing aid remotely. The product is intended to be used together with the given hearing solution.
Safety Information
Consult your hearing care professional if you experience unexpected operations or serious incidents with your device during use or because of its use. Your hearing care professional will support you with issue handling and, if relevant, reporting to the manufacturer and/or the national authorities. Using the app can distract you in situations where full concentration is required. Be aware of your surroundings while using the app.
