I am representing a conversation that I had with your representative Lena. I am new to the program of we Govee and I’m 86 and I’m computer impaired I was very frustrated with trying to get all the sign ups I had to do to become a part of this program. Lena was compassionate. She was patient. She spent an hour and a half with me while I got everything connected and apply application done ready for the program I would’ve quit. I was so frustrated but Lena was very encouraging. She kept saying we’re not gonna quit. We’re not gonna stop. We’re gonna get this done and we can do it. I can’t tell you how impressive she was and how patient she was and what a good job she did. I’ve lived a long life and seen a lot of employees and she’s outstanding in my mind as far as commitment And caring about what she’s doing. She’s a real keeper thank you for hiring her and making her available to me because I will call her back when I get into a situation that I need Computer Help to get me through the program. My name is Libby Downey. I’m from Monterey California. I’ve been an elected official for 18 years so I’ve been around the block and communicated with lots of different people thank you for this opportunity.
Developer Response
Hi Libby, We truly appreciate your positive feedback. Our team is committed to providing an empowering experience for all of our users, and we're so glad to know that Lena was able to deliver that for you.
Upgrade lost all of my data
Zebra.99
This ap has been limited / broken for the past few months that i have used it. Today's update lost all history. Absurd that it only ever let one look back 4 or 5 weeks. Recent food list is inly available via a special set of steps not via the recording page where on works. Very frustrating day. Also does not work with iPad spell correct. Nutrition data base seems to be via user contrib and often only has "serving" as a size option with no indication of a size of a serving. How can one have 1/2 a serving if one does not have every single product eaten available to read.UPDATE - July 2026 - mew version rolled out and after a series of patches earlier this year which slowly corrected problem this new version renders the tool unusable - at least on an iPad. One can no longer record foods and each entry takes many minutes to do the look up and record the food. Their team's feature creep and made a once simple recording interface more complex. and is often common these days it seems a team with an average age of 27 is designing a tool which will be used by a much older demographic. Good that they are trying but their QA is not good and their usability testing by the target population may not be well designed. More alpha and beta testers needed. And for sure their foods database needs attention. Looking forward to a patched version being shipped very soon as for now i am unable to record any meal information.
Developer Response
Thank you for your feedback. We are always looking to improve the Health Optimizer experience. If you have any questions about how to get the most out of the app, please reach out to our Customer Care team at 1-888-511-4228 for assistance. They are here to help. Thank you.
Customer care
2bballmom
I just wanted to say that Lena took her time to help me with getting my medication list corrected and the medication in the app correctly. I was having problems with the bedtime medication NOT staying there. I had made a couple of calls prior and the information was not told to me correctly and my bed medication was gone again. So today I called and Lena was awesome! We talked for almost an hour trying to put medications in the right way and then we tried SEVERAL TIMES to link and sync my blood pressure unit, it’s paired but wouldn’t sync!She(Lena) took her time, we tried everything from WiFi changing to different places in the app to sync the unit. She is extremely professional, kind, and helpful. The BP unit is not a 1700 and that’s why, I think it won’t sync. Thank you Lena for all your help, Tina Whitson
Developer Response
That's fantastic! We appreciate your positive feedback, Tina. We're thrilled to hear you had such an amazing experience with Lena. Our team is committed to providing a positive and empowering experience for all of our users, and we're so glad to know that Lena was able to deliver that for you.
This app needs work!
gpangie
This app is not functional. I have an iPhone 16 Pro Max with o er 400GB of space, and have over 100 apps. None of my apps do what this app does to my phone: Even when it’s the only open app, the phone gets VERY HOT and crashes all the time. It happens every time I try to log food (which I will no longer do! Will continue using MyNetDiary to log my food). It happens when I’m trying to take the classes too, but it also happens randomly when doing other things in the app! Also: Weight from different dates gets imported on the same date from the Health app, so on the same day I will have 3 or 4 different weights listed! (I can’t delete the wrong entries EVEN AFTER DELETING THEM from the Health app). I have stopped sharing weight from the Health app. Additionally, my sleep shows weird hours, like 11, 13, or 15 hours of sleep, when I’m only sleeping 6-8 hours! This app needs some serious work from app developers. It’s horribly buggy. It’s really mediocre work, like no real effort was made by CVS to put out a quality product. Not only does it not work properly, but it also insanely eats up phone resources! This is incredibly frustrating. Infuriating, really. If you are going to force us to use this in order to allow us to get our medicine, at least make it work properly. Please.
Developer Response
We truly value your feedback and apologize that you've had a frustrating experience so far. We are committed to ensuring you have a positive experience with the Health Optimizer App. Please contact our Customer Care team at 1-888-511-4228 so we can better assist. Thank you.
Thanks for using Health Optimizer! To make our app better, we regularly make improved performance and enhancements to the App. We also strive to include your suggestions and feedback in our updates.
Version 4.0
The developer, WellDoc, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Health & Fitness
Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
WellDoc Inc
Size
213.4 MB
Category
Medical
Compatibility
Requires iOS 17 or later.
iPhone Requires iOS 17 or later.
Languages
English and Spanish
Age Rating
18+
18+
This app is rated 18+ with content restrictions.
Some content may be rated higher, and may therefore be restricted and managed by the developer through in-app controls.
WellDoc, Inc. indicated this app is a regulated medical device and complies with United States law.
The information below has not been verified by Apple.
FDA Owner/Operator Number
10034724
Address
10221 Wincopin Circle Suite 150 Columbia Maryland 21044 United States
Phone Number
+1 410-294-6738
Email
hkesani@welldocinc.com
Use Statement
The diabetes management function of Health Optimizer™ is indicated for use by healthcare providers (HCPs) and their patients – aged 18 years and older – who have type 1 or type 2 diabetes. Health Optimizer is intended to provide secure capture, storage, and transmission of blood glucose data as well as information to aid in diabetes self-management. Health Optimizer analyzes and reports blood glucose test results and supports medication adherence. In addition, Health Optimizer provides coaching messages (motivational, behavioral, and educational) based on real-time blood glucose values and trends. It includes software intended for use on mobile phones or personal computers in the home or in professional healthcare settings. The software also allows for entry of other diabetes-related healthcare information and provides educational information.
Health Optimizer is not intended to replace the care provided by a licensed healthcare professional, including prescriptions, diagnosis, or treatment.
Safety Information
Contraindications: Health Optimizer is not indicated for people with gestational diabetes or who use an insulin pump.
Warnings: • For medical questions, please contact your health care provider. • If you are experiencing an emergency, please dial 9-1-1. • Dosing decisions should not be made based on this device. The user should follow instructions on the continuous glucose monitoring system. This (CGM) device is not intended to replace self-monitoring practices advised by a physician. • If you enter a low blood glucose (less than 70 mg/dL), Health Optimizer will provide in-the-moment coaching to treat your low blood glucose. Health Optimizer will also set a 15-minute timer to remind you to recheck your blood glucose after treating the low. • If you enter a high blood glucose (over 300 mg/dL), Health Optimizer will provide in-the-moment coaching to treat your high blood glucose. Health Optimizer will also ask you to set a 3-hour timer to remind you to check your blood glucose again. • Health Optimizer is not designed to diagnose or treat specific medical disorders or mental health conditions, such as, a major depressive disorder, a sleep disorder like obstructive sleep apnea, an anxiety disorder and/or addictions to drugs or alcohol. Individuals with these conditions should seek help from a licensed healthcare professional
Cautions: • Health Optimizer is designed to work with glucose results reported in mg/dL and cannot safely be used with mmol/L values. To avoid harm please ensure that any glucose meter used with Health Optimizer is set for blood glucose values in mg/dL. • To help prevent others from accessing your data or settings, always use a passcode or the biometrics (fingerprint or image of your face) to unlock your mobile device. Do not leave your mobile device in an area that can be accessed by others. • Make sure you know which Bluetooth device you are pairing with your smart device. • To ensure that data from your devices (e.g., blood glucose meter) are sent wirelessly to the Health Optimizer app, you must first pair your device and the Health Optimizer app.
