**updated** apparently ChowNow has officially removed all SummerMoon locations so I was forced to return to the new app. However, they have made significant and noticeable improvements. Most importantly they changed the service fee back to $.50- THANK YOU. Other changes I noticed was in the ordering process. I think I used Apple pay today and didn’t even realize it (maybe it was my saved CC haha) but I remember the last time I used the app how clunky checking out was. This was reminiscent of the old SM app. Thanks for listening, guys. Original post on 1-star review: I, like previous reviewer, made the mistake of deleting the old app. Now one of my locations nearby (Avery ranch) no longer shows up for order ahead. I called and they said to order it on the old app’s platform website - now today, a few weeks later, I can’t remember the old platform name and I guess I’m going without my SM today. Also no Apple Pay which is annoying as well. Made it a lot more difficult in more ways than one.

This app is actively worse than its predecessor, so not sure what the thinking here was. We actively used the previous version of the app because it was quick and simple. Now they ask for payment info instead of using Apple Pay, payment info doesn’t actually cache (we’ve ordered before and said save method, but had to re-enter today), and they’ve doubled the service fee to a $1. Love Summer Moon, but there are a lot of bugs to be worked out of the new app, it’s less user friendly, and fees are tempting me to look elsewhere for delicious drinks (hellooo Dutch Bros).

This is the 3rd redesign they have introduced. The first one was fine and used Apple Pay. The second version required a new account to be made and dropped the ability to use Apple Pay. It took months to get the Apple Pay feature reimplemented. Now there is a 3rd iteration. Once again we are quoted to make a new account, create a new password, and surprise … no Apple Pay. The second version worked flawlessly. I fail to see the point of changing an app and removing features, only for the potential of adding those feature back. This new version also clips the “rewards text” due to the curvature of the phone and bezel. The menu transitions are also rather poorly made in this version. I would say this is a downgrade from the previous version… however it is also impossible to use the previous version anymore.

I made the mistake of deleting the old app as soon as the new one was available - I'm now unable to pay with ApplePay and don't even have access to my go-to drink (Cinnamoon). One of the baristas suggested I order a different drink and then request Cinnamoon in the notes... however there is no option to leave any notes when ordering. App is definitely less user friendly and needs many updates.