Title is essentially self explanatory, however allow me to elaborate; go-to game is an “instant win” game called Cash Zap Ultra Tap. Started playing over year ago and used to persistently win instant payout values ranging from below $10 to above $50 and occasionally $100-$200 on an .80 spin. Due to financial constraints I took a several month break at start of the year. Ever since returning at end of Spring I have noticed how horrific the payouts have now become. When you do actually win on your spin (.80 per) the unlocked payout values all stay below $1-2 enabling you a total payout of maybe $1.25 - $1.56 with $2-3 out of the norm and anything above $5 almost impossible. In the extremely rare instance where a value multiplier is given you will still only average $6-8, with double digits seemingly out of the question. The glaringly obvious disparities within payouts now have rendered this app unplayable, and I’m sorry to say I must recommend the same for others reading this. If it were not for this particular instant win game type then I probably would have not noticed as much as I have - such a monumental difference I felt compelled to write out this lengthy review.

This rating is NOT for the app or the casino. I have been trying to open my account for the past 6 months— and when I say OPEN my account I mean OPEN my account. For 6 months I have not been able to spend a single cent or play a single game. I have been dragged through the mud about this situation. Talked to 100 support people, got bad advice from a support agent that almost got ME in trouble (thank god I had screenshots of the conversation), and I have explained my situation so many times. Every support agent I have spoken to about this has been little to absolutely NO help— until today. Today I spoke with a woman named Courtney. In 6 months of having this issue she has been the kindest, most considerate, and determined agent I have spoken to about my problem. I do admit I was coming off quite angry at first given my past experiences with the support agents— however, I did apologize and tell Courtney I realized it wasn’t her fault personally and she was very understanding about my frustration. She was incredibly helpful and determined for me to get a solution to this outstanding issue. Therefore Courtney gets this 5 star rating from me. Thank you Courtney

I have been playing BetRivers Casino for many years never had a problem with it. When it’s time to upload money, it’s quick and easy, same with withdrawals. The other day I was playing the casino on a game on the cash. When the casino game froze during the spin, which was allowing me to win the mini the minor and the major. Normally, when you log back in, it would give you the prior spin once the game is frozen that did not happen this time. Luckily, I took a picture of the screen. right after that, they locked my account for review. Customer service said that one of my casino games was incomplete and under review so they had to lock my account which will take 48 hours to for them to review. I had $100 balance in my account. I received 3 emails five days after. First one stating that my hundred dollars that was on my casino credit was sent back to my bank account. And the second to last said my account is now closed. I will not be opened to find out why my account was closed, they deemed necessary to close my account and that’s only because they knew that I had one on that’s been over $4000 because they froze and started trying to help me even though I’m showing them they went ahead and close my account and support is extremely rude when I message them to find out why that was closed. They said they do not have to give me a reason.

I played the poker quite a bit and only recently noticed that this app will continue to take money from ure account that u didnt play if u register with any of the rooms and dont make sure u Leave the room properly itll continue to play u in tht game u register for and u will lose ure money without being there if u just swipe out of the app. Idk how much money i lost to that fact but when i wrote there support team about it they basically told me sry about ure lick. I like thos app alot but after tht it really steered me away from it. They wont help u fogure it out nor will they refund any losses due to u swipijg the app out and not playing the hands they continue to let u lose what u spend to register. Sad fr cause some ppl dont have lot of money for tht but they absolutely DO NOT CARE NOR WILL THEY HELP SO BE WEARY AMD REGISTER AT URE OWN ROSK. U will lose money for games u dont apparently leave from. If u register and swipe out it WILL TAKE the rake and the money from ure deposits even tho ire working or whatever ure doing and assuming since u closed the app itll return it….. it definitely wont and they wont do nothing to help so be careful.