I’ve been trying to get into Brightspeed account (through the app and on the web) since April 2026. I just want to get into my account so I can pay my bill instead of calling and waiting to speak to someone. I can access my Brightspeed WiFi app. I heard that there was a security threat and that many customers cannot get into their account. They have the pop-up “no account found.” I have made a ticket for someone to look into account. I was told that it will 60 days to resolve, I was told someone from IT would call me, I was told to wait 24 hours than wait another 48. I’ve talked to so many people. I’m honestly frustrated. I noticed on Saturday (8/15) that “Protect IQ and Experience IQ” was installed on my router. I did not install this. These new features were available for me to use in their Brightspeed WiFi app to toggle on and off. I called Brightspeed and was told that this is their new software service that they just offered to protect from viruses, threats and phishing and that I would need to pay $5 more a month. It seems like Brightspeed is wanting to make money off of their customer instead of informing their customers? This makes me really uneasy and uncomfortable. Hoping it’s not true 😭

I’ve never seen a worst app or have ever had to use a worse app or company for that matter as I have with this company here and I use the term loosely. They’re all just a company of thieves rallied around together and formed the name of Brightspeed. Get this, I can’t even get into my account for over a year, but they sure can find me a Bill time. They’ve never missed a billing me… Ever. Now they send me a email saying that I could open a new account because I can’t get into my old one… Do I look stupid? If I fill out a new account, my Internet will go sky high. I want to mount that it is right now which is low, but I don’t get anything for it either this is the worst company I’ve ever had the misfortune of having to deal with and all of my 68 years old life on earth. RUN, don’t walk away from this company. They’re all located outside the country and if their computer says that you have Internet, they’re not gonna do a dang thing for you. It’s up to their computers, whether you have Internet or not or whether you can get a repair man or not nobody ever checks it physically not a human oh Lord no not a human but a machine. Need I say more or do you understand what I’m getting at now when I say RUN???

Every single month I dread getting on here to even pay the simplest thing which is my bill. The app is always broken. It does not save your information meaning your payment method or password. If you call it takes forever to get someone on the phone. Previous I have been forced to call them I think approximately six times. The problem is never resolved . Today, July 24, 2026. I had to reset my password again after I just reset it on June 30, 2026!! I wanted to pay my bill early- guess what- when you click on payment- blank screen. No option to update at all!! I have added my payment method over and over and here we are again! So… I’m not calling them back. They also don’t put any notifications out on the app if they’re having difficulty with a component/ feature within their app that is not working appropriately to at least acknowledge that it’s broken! It’s pretty bad that this day and age they can’t even communicate that . Do better Brightspeed, please. They have managed to start notifying when there are outages, which has been super helpful.

The Brightspeed app desperately needs investment — it barely works and feels completely broken.All it reliably shows is my bill. The home screen constantly says my WiFi is “not connected,” even though I’m online and everything is working fine. It never shows any devices connected to my network, so I have no idea who or what is on my WiFi. The built-in speed test also fails every single time — it just spins or gives an error.This app is supposed to let customers manage their internet, but right now it’s basically useless beyond viewing my bill. Brightspeed, please invest some real time and money into fixing this app. It’s frustrating when the only way to check my network is to log into the router manually.Fix the connectivity status, device list, and speed test and this could actually be helpful. Right now it’s a waste of space on my phone.