State Farm®

Name: State Farm®
Rating: 4.8 (1216730 reviews)
Author: State Farm Mutual Automobile Insurance Company

Insurance & Finance

Free

1.2M Ratings
Ages

13+
Years
Category

Finance
Developer

State Farm Mutual Automobile Insurance Company
Language

EN
+ 1 More
Size

236.1
MB

With the award-winning State Farm app, you can manage your insurance policies and other products, request roadside assistance, file and track claims and much more. Drive Safe & Save® is on the move! • We’re moving all the great features of our safe driving discount program — Drive Safe & Save — into the State Farm app. • If you’re enrolled in the program, we’ll email the first person listed on your auto policies when it’s time to start using the State Farm app to access your Drive Safe & Safe details. • If you’re already using the Drive Safe & Save app, you won’t lose any of your info. IMPORTANT: Drive Safe & Save terms of use, including precise location data collection and sharing, only apply to customers who set up Drive Safe & Save and enable specific permissions on their mobile devices. View and manage your insurance policies. • Quickly pay your insurance bill — even with Apple Pay. • View your insurance card and add it to Apple Wallet. • View your insurance policies and coverage details. We’re here to help when you have a claim. • File a vehicle, property or vehicle glass claim. • Track the status of your claim through every step. • Get claim status notifications. • Get roadside assistance with tire changes, dead batteries, stuck vehicles and more. • Search for repair shops. More convenient features: • Get personalized reminders and notifications when you log in. • Ask Siri to view your insurance card or claims with our shortcuts. • Log in with Touch ID, Face ID or a PIN. • Need technical assistance? Send us a message on your time with our messaging feature. • View details about your financial products. • Help topics are available in the app when you need them. • Learn about other products State Farm offers.

Ratings & Reviews

4.8

out of 5

1.2M Ratings

Please Add To The App, That The Customer Can Type In The Amount To Pay
08/12/2020

Cwr1091
We need you to add to the app, the choice for the customer to type in the correct payment amount that is due for when State Farm has the WRONG PAYMENT in the spot where it shows what you pay per month, because you can’t make a payment for the month when that amount due that is showing in the app, is actually the wrong amount due, then the app makes you late on paying your insurance because there’s no option for the customer to type in the correct monthly payment that you need to pay! That’s about the only thing I don’t like about my State Farm app, they’ve done this to me these last 5 months and we’ve only been with them for 6 months, I keep having to call State Farm and give the bank card info over the phone so I can make our payment each month, it’s been such a very bad experience and it’s no peace of mind when you cannot open the app and type in the correct amount that is due when each month for 5 months they’ve always had a higher amount due per month for our insurance! Why would we wanna pay a higher amount? I’m about ready to delete this app if it’s not fixed soon! Thank you for your time!
Please Add To The App, That The Customer Can Type In The Amount To Pay
08/12/2020

Cwr1091

We need you to add to the app, the choice for the customer to type in the correct payment amount that is due for when State Farm has the WRONG PAYMENT in the spot where it shows what you pay per month, because you can’t make a payment for the month when that amount due that is showing in the app, is actually the wrong amount due, then the app makes you late on paying your insurance because there’s no option for the customer to type in the correct monthly payment that you need to pay! That’s about the only thing I don’t like about my State Farm app, they’ve done this to me these last 5 months and we’ve only been with them for 6 months, I keep having to call State Farm and give the bank card info over the phone so I can make our payment each month, it’s been such a very bad experience and it’s no peace of mind when you cannot open the app and type in the correct amount that is due when each month for 5 months they’ve always had a higher amount due per month for our insurance! Why would we wanna pay a higher amount? I’m about ready to delete this app if it’s not fixed soon! Thank you for your time!
Road side assistance and claim frequency?????
04/27/2022

Disgruntled Inireds
I have used my roadside assistance part of my auto insurance twice in the eight months that We have been insured through State Farm. The first time the battery had worn down and just wouldn’t start. It wanted to turn over but it was to much of a pull on the battery. So we called to have someone come and jump start it. A little bit over a week my husband accidentally left the parking lights on over night and we had to have it jump started after all this is what I have in my insurance policy isn’t it and I do play for it every month in time, through an ACH withdrawal, I mean I am not late. And you consider twice in over eight years claim frequency and if I don’t give my insurance agent permission to take it off my policy your are going to cancel my coverage but you don’t say when this is going to happen. Isn’t your slogan something like, like a good neighbor State Farm is there. Serious you are there but if you use your road service more than once and call it claim frequency. That doesn’t sound like a good neighbor to me. Rather to my husband and that sound like a bunch of people greedy cheap people who have no concern for their insureds safety and well-being. All they want to do is take all the money they can from you and give you little or no coverage. Mark and Lee Ann Bush, Swansea, Illinois. I
Road side assistance and claim frequency?????
04/27/2022

Disgruntled Inireds

I have used my roadside assistance part of my auto insurance twice in the eight months that We have been insured through State Farm. The first time the battery had worn down and just wouldn’t start. It wanted to turn over but it was to much of a pull on the battery. So we called to have someone come and jump start it. A little bit over a week my husband accidentally left the parking lights on over night and we had to have it jump started after all this is what I have in my insurance policy isn’t it and I do play for it every month in time, through an ACH withdrawal, I mean I am not late. And you consider twice in over eight years claim frequency and if I don’t give my insurance agent permission to take it off my policy your are going to cancel my coverage but you don’t say when this is going to happen. Isn’t your slogan something like, like a good neighbor State Farm is there. Serious you are there but if you use your road service more than once and call it claim frequency. That doesn’t sound like a good neighbor to me. Rather to my husband and that sound like a bunch of people greedy cheap people who have no concern for their insureds safety and well-being. All they want to do is take all the money they can from you and give you little or no coverage. Mark and Lee Ann Bush, Swansea, Illinois. I
Flawed Criteria & Sensors
11/02/2021

xyzdtk
This app has several very aggravating flaws. 1) unsafe acceleration - it seems that the app interprets transmission downshifting to be excessive or unsafe driving. Automobile manufacturers have gone to transmissions with more gears than in the past. By having closer gear ratios they have been able to increase mpg despite the smaller 4 & 6 cylinder engines. It is exasperating to be dinged for acceleration when, in reality, the actual is acceleration is pathetic! If you are driving a high powered vehicle where extreme acceleration or squealing the tires was possible this might make sense. In many of today’s vehicle rapid acceleration is not even possible!2) unsafe braking - the app is structured based on the assumption that applying brakes even slightly more than normal is caused by following other vehicles too close. Once again it is very disturbing to stop for a yellow traffic light rather than drive through the light as most drivers do then be dinged for excess braking!3) unsafe cornering - the app also deems fairly normal cornering to be unsafe and dings you for that! State Farm needs to update this app to address these issues or risk people dropping the app because of its flawed programming logic. Are these devices calibrated this ensuring consistency?

Developer Response
We are sorry to hear about the trouble you have been experiencing! It sounds like you are referring to the Drive Safe & Save app, not the State Farm mobile app. If you contact the Drive Safe & Save Team on their app page, they would be more than happy to look into all of this for you and assist you. If you have any feedback about the State Farm mobile app, you can let us know that here. Thanks!! ~ State Farm iOS Team
Flawed Criteria & Sensors
11/02/2021

xyzdtk

This app has several very aggravating flaws. 1) unsafe acceleration - it seems that the app interprets transmission downshifting to be excessive or unsafe driving. Automobile manufacturers have gone to transmissions with more gears than in the past. By having closer gear ratios they have been able to increase mpg despite the smaller 4 & 6 cylinder engines. It is exasperating to be dinged for acceleration when, in reality, the actual is acceleration is pathetic! If you are driving a high powered vehicle where extreme acceleration or squealing the tires was possible this might make sense. In many of today’s vehicle rapid acceleration is not even possible!2) unsafe braking - the app is structured based on the assumption that applying brakes even slightly more than normal is caused by following other vehicles too close. Once again it is very disturbing to stop for a yellow traffic light rather than drive through the light as most drivers do then be dinged for excess braking!3) unsafe cornering - the app also deems fairly normal cornering to be unsafe and dings you for that! State Farm needs to update this app to address these issues or risk people dropping the app because of its flawed programming logic. Are these devices calibrated this ensuring consistency?
Developer Response 11/04/2021
We are sorry to hear about the trouble you have been experiencing! It sounds like you are referring to the Drive Safe & Save app, not the State Farm mobile app. If you contact the Drive Safe & Save Team on their app page, they would be more than happy to look into all of this for you and assist you. If you have any feedback about the State Farm mobile app, you can let us know that here. Thanks!! ~ State Farm iOS Team
House fire .
Aug 22

Dissatisfied policyholder
After completely loosing my home to fire and assured buy my local agent that I had plenty of coverage and that everything would be ok .its far from ok it appears that in the beginning of the claim I received large payment and never being in this situation before I looked for the correct steps from my agent on who to pay and so forth and payed the financial institution per what he said to do. Now almost a year and a half after the fact I’m approximately $32,000 thousand dollars short to be able to finish paying my balance off. And I still have not hit the limits of my policy And I STILL DO NOT HAVE A HOME ! after countless phone calls to my agent all I get are I’m sorry. I’ve been told many times by my adjuster that you’re only to receive what you’ve lost, nothing more nothing less but what I received is a beautiful unfinished home and apparently a very large debt to be repaid. Thousands more dollars than what is actually owed because a number of bank fees and loans that I have to acquire on my own if I want to see the project finished. It’s kind of like the bait and switch. Extremely disappointed. Would like the hear from someone on this issue and could put sense into the reason for why it’s not being taken care of buy insurance that I’ve paid for for just a situation that I’m in. Thank you .
House fire .
Aug 22

Dissatisfied policyholder

After completely loosing my home to fire and assured buy my local agent that I had plenty of coverage and that everything would be ok .its far from ok it appears that in the beginning of the claim I received large payment and never being in this situation before I looked for the correct steps from my agent on who to pay and so forth and payed the financial institution per what he said to do. Now almost a year and a half after the fact I’m approximately $32,000 thousand dollars short to be able to finish paying my balance off. And I still have not hit the limits of my policy And I STILL DO NOT HAVE A HOME ! after countless phone calls to my agent all I get are I’m sorry. I’ve been told many times by my adjuster that you’re only to receive what you’ve lost, nothing more nothing less but what I received is a beautiful unfinished home and apparently a very large debt to be repaid. Thousands more dollars than what is actually owed because a number of bank fees and loans that I have to acquire on my own if I want to see the project finished. It’s kind of like the bait and switch. Extremely disappointed. Would like the hear from someone on this issue and could put sense into the reason for why it’s not being taken care of buy insurance that I’ve paid for for just a situation that I’m in. Thank you .

What's new in 10.154? • Quickly see the last time you paid your bill, you can now find the last paid information on Overview and Insurance landing. • We added more clarity and efficiencies to the auto claim experience and have made it easier to locate in-progress claims.

Version 10.154.1

6d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
- Diagnostics