SNCF Connect: Trains & trips 4+

Timetables & SNCF train routes

OUI.sncf

    • 4.8 • 24.3K Ratings
    • Free

Screenshots

Description

SNCF CONNECT, THE APP THAT MAKES TRAVELLING EASY
OUI.sncf, the market leader in train travel and mobility with over 14 million unique users, now becomes SNCF Connect!
SNCF Connect is the new go to platform for simpler, smoother and cleaner transportation, throughout France. Organise all your bookings and manage all your trips, big or small, in one easy-to-use app.

SNCF CONNECT, IT'S ALL ABOUT BENEFITS
Easy to use with all your tickets, subscriptions and information in one place, to manage your train journeys from A to Z.
More options to choose from, for everyday travel as well as for special occasions.
Customised thanks to useful, specific information and real-time traffic alerts on your trips.
And more environmentally friendly with a wide range of sustainable transport options, information on your carbon footprint, and a dark mode: easier to understand, better for your eyes and better for your battery life!

1) Plan your trip:
- Search for your route to get from A to B, anywhere in France.
- Compare the different trips available to reach your destination and choose the right one for you.
- Find your favourite transport options: public transport (metro, bus, RER, Transilien, tramway), trains (TER, Intercités, TGV Inoui, OUIGO, TGV Lyria, Thalys, Eurostar, etc.), coaches (Flixbus, Blablacar Bus) and carpooling (Blablacar).
- Save your favourite trips to save time.

2) Book your tickets and subscription plans:
- Buy all your train tickets, cards and subscription plans (including regional subscription plans).
- Use your "My SNCF ID" account to save your preferences, discount cards and SNCF loyalty cards on the app.
- Exchange or cancel your train ticket with ease.
- Pay quickly and securely.

3) Travel with peace of mind:
- Find your e-ticket and all the information on your trip.
- Check station departure and arrival times, traffic information and timetables for your trip in real time.
- Receive information messages and notifications of voice announcements during your train travel (TGV Inoui, OUIGO, Intercités and TER trains without displays)
- Get notifications in case of disruptions on your trip.
- Access all your information in offline mode during your journey.

4) Do you need help?
SNCF Connect's customer support is with you wherever you go thanks to:
- A smart chatbot and comprehensive online help to support you at all times
- French-based customer support staff available 7 days a week by email, phone, social networks...
... more than 8 out of 10 customers are happy with the help provided by our staff members!

SNCF CONNECT KEEPS ON IMPROVING FOR YOU
Soon, we will be adding new features to make your daily life easier:
- Booking alerts to find the right train ticket for you
- Price calendar to choose the best day to travel
- Partnership with Airweb to make it easier for you to travel in fifteen French cities (Troyes, Saint Nazaire, Poitiers, Sophia Antipolis, Évreux, Nevers, Belfort...)
- ... and new, greener transport solutions!

Download the SNCF Connect app now and start travelling!

What’s New

Version 20220516.1.0

Many of you use SNCF Connect to travel. We thank you and continue to listen to your feedback in order to improve our interface.

A long-awaited feature has been added to this version: it is now possible to choose the theme of the app.
- You can keep the default theme with a night blue background
- Or choose the new light theme with a white background.

To make your choice, go to the "Account" tab and "Display" section.

Ratings and Reviews

4.8 out of 5
24.3K Ratings

24.3K Ratings

Pshaw! ,

Totally Unusable

This new SNCF app is totally unusable. Couldn’t possibly be a worse upgrade from the last app, which I never thought I’d say I missed. Honestly, given the prominence of train travel in France, it’s a national disgrace. It needs to be completely re-thought from the group up. I don’t know anyone here in France that finds this app anything but purely awful.

JonRaphael ,

Beware using an American credit card

I bought a train ticket using this service, which worked fine until my plane was delayed and I had to exchange my ticket. I tried exchanging it about 10 times and it never worked, I saw multiple errors, such as "transaction errors". However, even though the app never exchanged my ticket, I was charged 4 times for the exchange fee. I ended up cancelling and buying another ticket instead, with a different credit card. I had issues with this one too and tried to exchange it again and had the exact same issues with the other credit card. I had to spend 20 min on the phone to ask for these charges to be refunded, which they said they will.

Juweee ,

Nice app, cannot create account because of international phone number

That’s a big flaw. Hopefully you can fix and make more friendly for foreigners. This won’t let anyone with a North American phone number create an account because of the validation rules on the phone field.
Also consider labeling your fields for dates. I know you enter date/month/year in France, but in USA it’s month/date/year and it’s not unusual to see year/month/date in Canada. So it’s a bit of a guessing game without a label.

App Privacy

The developer, OUI.sncf, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Contact Info
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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