8x8 has many features that work well for our company such as multiple numbers and complete access on your cell phone or desk phone and has the ability to see on inbound calls what number was dialed. I would like to be a little simpler to change the outbound caller ID. It is done by logging into the admin console on your computer and changing it under the user info. If I am using the app on my phone and need to switch which number I am calling from to make another call then it is rather cumbersome going over to the admin webpage to switch it. Would be nice to have that feature with quick access in the phone app. Also, the system only allows you to be logged into one remote device at a time. I would like to be always logged into my phone and iPad at the same time but as soon as I log into a second device I am logged out of any place I was already logged into.

The app is really innovative and convenient for those that need to take work calls on the go. However, I wish the option to FaceTime people was not on the call screen. My cheek FaceTimes clients unfortunately often and then they try to FaceTime my cell number back and I don’t like that. I also would like to see an option to separate the calls from my cell call log and only see work calls in the app. Because it is easy to accidentally call a client back instead of my mother. Especially when my toddlers clumsy fingers are trying to make calls. And my personal calls get lost in the 65 work calls I get a day. Other than that the app is always lagging. It gets frozen on screens and won’t let me answer calls. Sometimes I see calls coming in on the computer app but it isn’t ringing through on my cell app. And the vm takes a while to update. The app has great features and potential to be a trail blazer. But there’s some key things like mentioned here that could really turnaround my overall view of the app and it’s overtaking of my cell phone.

Please go back and reread my previous feedback along with your “developer response”. My complaint was specific to this iOS app and I even clearly stated that the mobile app does not have the same transfer directly to voicemail feature that is on the desktop app and desk phone and you sent me a link directing me to instructions on how to transfer from a desktop app and a desk phone. The same thing happened when I called your tech support, it’s like no one understands that there are three options for using this program (cell phone app, desktop app, and desk phone) and two of the three ways give you the feature but the third (the cell phone) does not. Hence my review being in the AppStore, and specifically stating that it was for this mobile app. Again, let me restate it: the desk phone and the desktop app have a feature where you can transfer a call directly to another extension’s voicemail, but the iOS app for iPhones does NOT have this same feature.

The good: when connected to Wi-Fi I can use the app with a tablet or smart phone. It does allow me to receive FWD business calls without revealing my private cell #. And I will say the quality is usually audible and clear!The bad: The work desk phone I was given is complicated, especially for corporate numbers. Why doesn’t it just display a full directory instead of having to search? And there seems to be no way to login when at a different desk phone. I have to rely on the device app to make and receive calls. Using the device app, in-coming calls rarely get through one the first try when I’m away from Wi-Fi. Call-forwarding is a nightmare to set up and modify. Incoming calls going to a ring group are not easily identified by the primary extension; if I answer an incoming roll-over call to a coworker because I don’t know it was for them, I have to have the caller re-dial and I let it go to the correct voice mailbox. I could go on so maybe 2 stars is too many!