I requested assistance from the Corporate Office and technical department of Sam’s Club. I did not receive any support whatsoever. I poked around my account today and found my old phone number was showing as well as an expired visa card; the one I’ve been using for my purchases. They both needed to be updated. That’s all that needed to be fixed. For the past week, I’ve been unable to place my order simply because of those items needed to be updated on my account. No one helped me fix it; I was unaware that it needed to be fixed. This is a shameful, disgraceful situation for the hellish ways I was treated, which caused me anger, deep grief and frustration for my not being able to place my order… All because of simple fixes that could’ve been done within two minutes, but no one from Sam’s Club cared to delve even into the obvious on my account, to fix the problem. I am still waiting for a substantial compensation from Sam’s Club, Corporate Office, for all that Sam’s Club put me through. The $20 gift card was sent to me by Michael Hiett, to find out if my payment would take using it, along with my credit card. After I made those simple changes on my account today, my credit card and the gift card took. Again, I am still waiting for the substantial compensation from Sam’s Club for all the horrible things that Sam’s Club unnecessarily put me through, which was absolutely no way to treat any customer… Ever!

I’ve used Scan & Go since it became an option at my club. Bypassing the lines has been a great bonus. The inclusion of scanning to pay at the pump was another awesome update for those of us living in states with winter (-20° weather isn’t enjoyable to stand outside and fight with the old fashioned pay at the pump game).Everything was mostly smooth except trying to buy items off the mobile site. It’s a guessing game if the item will load properly, lock up, or suddenly send.The latest update exasperated these issues, bleeding over into the Scan & Go function when I first arrive at the club. It tries to load an initial screen that has all my I formation visible that seizes the app, forcing a restart. Then I usually can find that screen cleared and the original screen that has divided sections for mobile site, scan & go, member info, and settings ready to use. The problem is this “pop up” window caused the mobile site to lock up. I’m trying to mobile order a pick up or delivery and the app locks up no matter how many times I try to restart and use it again. This is a nightmare for items that only appear infrequently at my club that I could actually use are now at the mercy of random chance. This is frustrating.

Todays trip ? I asked if someone would bring up 10 cases of water for me and they did but then they took it back and unloaded it because I guess I shouldn’t have taken 1hour for the rest of my shopping which I did tell them I had shopping. So I asked about the water and they said they sent it back?? So I had to wait again for water and when they brought it back they dropped it by me and took off. then I had to ask if someone would help me load it on my truck? They said I had to ask at the door. Which is fine but I had to hall it to the door so a flat bed and a cart. Ok I can do it no problem.?. But don’t you think the manager should ask if I could use help since I just went through all the back and forth with the water? Like really. And this is only half the problem I had .check out was interesting as well . Really makes me wonder if I should shop here . I forgot the best part back at the ice cream coolers I have just started buying theses low calorie treats and low and behold, they were filling the cooler with something else I ask were they going to restock them and the guy said he didn’t know probably not but yet I can order them online and have them store tomorrow now if I can order them online why couldn’t he just tell me they would be in on the next truck? And honestly, he was kind of snotty. I’m just like this whole trip. They were kind of snotty. so not sure if I should keep shopping here. What a trip.

It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad....Gonna uninstall app....