JOANN - Shopping & Crafts 4+

I love this app, but 1 little hiccup

I love the app, it works perfectly on my iPhone 8. It shows me the balance on hand of items they have in the store so I can make sure they have the items I want before I stop in. (Which as been accurate every time except once, but I was told the item I was looking for was still being unloaded from their shipment and to come back in a few days) My only critique are the Joann smile reward coupons, I had a $10 off a $10 purchase and as soon as I saw it I ran to Joann’s to stock up on some art supplies, used my coupon and everything went smoothly. A few days later I check my app again and I had another $10 off a $10 purchase! I headed to Joann’s and grabbed some more art supplies! I pulled up my coupon at checkout and the cashier told me my coupon had already been redeemed. The way she talked to me made me feel like I was trying to do something seedy. I wasn’t trying to pull one over on the cashier, I just thought after I used my coupon the first time it would have dropped out of my phone, I mean it had been several days.
Other then that super awkward interaction, I’m a huge fan. 🤗

Developer Response ,

You're right, that would be super awkward! We sincerely apologize for this technical glitch and would love to send you a $10 gift card. Please email our Customer Care team at customer.service@joann.com with your information so we can help make this right. Thank you for sharing this valuable feedback!

It’s ok but doesn’t function as well as other craft store apps

The convenience of being able to see all the coupons available and the availability of items at nearby stores is great, no complaints there.
My issue is that I will select something to go into my cart at a pickup that isn’t my usual store, and if I don’t check out right away, when I go back to continue shopping, it switches it back to my main store. If that item wasn’t available at my main store, it switches to shipping. I have ended up having coupons voided and even paying more because of shipping as a result of this. And I always forget this happens (after over a year, why would this glitch still be a thing, right?) and so I don’t check before I purchase (because in any other app, why would I need to) and then I have to wait longer than I wanted for an item (shipping) or I’m stuck picking up at multiple locations (when I’ve continued adding things to the cart for a different location so the last item I added to went to the selected location but everything on the cart shifted to picking up at the nearest location to me or to shipping). It’s more than a minor inconvenience and I don’t understand why Joann’s app does this. I have an easier time shopping with competitor apps, and it’s a shame, because I actually really like shopping at Joann but this obstacle has me shopping elsewhere most of the time now.

Wish We could apply a TM discount on here.

Works great! Only thing is I wish this app allowed you to apply a team member discount. I am a Joann fabrics employee and the one thing I really hate about my work is that their app (the store app to shop on; this app I’m reviewing) won’t allow us to add that. Everyone else that is a healthcare worker, or a veteran/military member, heck even Girl Scouts! They can link their discount but the team members can’t. Sometimes stuff online isn’t available in stores at most locations and I just wish it worked. Other than that, the app is great and I love it! I sometimes wish they shipped stuff in boxes with fragile smaller things BUT THAT is not related to this app specifically 😅 more so the distribution center themselves bc I’ve received so much broken from ordering online. If only we were allowed to ask if it could be shipped in a box prior to submitting an order. It can be annoying having to return something we waited 2+ weeks for to come in the mail, to arrive broken and completely unusable and have to return it to a local store in person (where you can’t find the item in store to begin with) 😅 but like I said that is not the apps fault; wish we could just edit that as well as apply a team member discount online.