Classic Netspend 4+

Relaxing to realize

Where the rest of my money went and wander to where or to hold for piece of pieces of night of peace to living the real life of reality and risk of understanding without hold of unjustified understatement or understanding still to no attire of entitled more than money to find my phone saying $2.86 instead of millions because I remembered I cautiously woke and a rugglence to remind myself money comes to important to I justify the understatement of missing funds and surrendered money lost that needs to be grasped with all holdings expesially wen I only got the understanding of access and assets of assets to undermined nor gratuity where one representation must be given so I may would have liked to speak to some more in deft and destriority but the popular accunstultation and rujymity will adhearse and adhear the corespondents as told to folllw wen I call again and have the time cuz I too ynderstand not feeling good or pregnancies that may assest admirality of infuriated congratulations may need to work until once praise to halt the hearts of coerhesialist compartments of admentablr fury and rage of radges abd rashes of fank

Need to do better

I’ve been with Netspend since 2007 and have pretty much been a satisfied customer. But the past year I’ve been very disappointed, to the point that I’m considering completely closing my checking and savings accounts. Here are the 2 main reasons: 1) the app is always lagging, seems to take forever to just login. Even with face recognition I still get the spinning circle showing it’s trying to load the page. I’ve deleted and reinstalled the app many times and still have issues so it’s not my phone, its not my WiFi, it’s the app that’s the problem. 2) the app itself is boring and archaic. I have an account with Chime and their graphics are interactive, engaging, smart, and fun. Netspend get with the times. Your competitors are leaving you in the dust. Reason #1 is actually the primary reason I’m wanting to fully transition to the competition. When I need access to my account I need it right then. I shouldn’t have to close the app multiple times and try logging in again. Or have people waiting in line behind me because I can’t open the app. But I will say a positive for Netspend. As a prepaid card company they were kinda/sorta quick in updating their service for Apple Pay use. Another plus is getting text alerts for all transactions (something Chime doesn’t do). Hope the gurus at Netspend read this and make improvements soon.

Warning! Do NOT bank here!!!

Believe me, if I could give minus stars I absolutely would. I’ve been a customer for over 8yrs, and rather enjoyed having an account with them. But recently, I tried to dispute two transactions on my account that ended up being fraudulent and instead of helping me, they denied the disputes and permanently closed my account, with no notification. On top of all this, they permanently banned me from opening another account with them ever. When I attempted to get answers on two separate occasions, nobody could tell me why. I kept being told I would hear back within 24hrs from their fraud department. But never did. I did nothing suspicious. I did nothing fraudulent. I reached out to my bank for help, and they double victimized me. Why would I EVER want to open another account with a bank who treats their long term customers like this? Absolutely abhorrent behavior and customer service. I HIGHLY recommend NEVER trusting this bank with your money.

**UPDATE after response from dev**:

After over 4 attempts now taking hours out of my day to call, get put in hold multiple times and get answers with the promise of having a response with an answer within 24 hrs time but left with no response, you expect me to email YOU to solve this?? Is giving an honest review of your company what it takes to get a serious response from this bank? Boy, this really is 2020 huh..

Developer Response ,

We are sorry to hear this. To speak with us about your experience, please email social@netspend.com.