Ok hear me out I’ve had my issues with Cox but I’ve been with them over 10 years now so it’s literally a relationship and some states I’d be married and with any good relationships there will be some hard times but so long as there is great communication and common ground to build trust I can honestly say that I absolutely do say Cox internet is top in my state and remember that the people who are most likely to leave a review are the ones who are the most unhappy and probably not thinking straight when they write it because they’re mad that they didn’t pay their last bill and they want cox to keep extending the deadline. Listen no one is perfect and Cox has there hiccups but I dare you to try another service for as long as they keep you under the prices and services of Cox and I think that we will be here with open arms saying welcome to the Cox family. *I was no asked nor was I compensated for this review and I have zero intention in any form of payment other then the fact of knowing that I was honest and that I am trying to keep my country a little more informed and if one person gets a better life because of this then I’m happy. Sincerely -Mr Reviewie

I know this is supposed to be about the app, but I like probably many others, signed up for service with Cox with a novice sales person who told me that if I got the service I could get the installation for free and then cancel. A year later I have been paying a ridiculous amount for the service that I didn’t want but was locked into a contract for. I had spoken to so many supervisors and I even got one who promised that she would go back and listen to the recorded conversation I had with the sales person to prove I was telling the truth! And I actually believed her ... No results, no one’s ever fixed anything on my bill , it took three weeks to install my cable and the guy who installed it got mad because I told him it was taking too long and he had been two hours late and had taken two hours just to install cable so he left a bunch of live wires spilling out of my wall and only installed one cable box, and they have disconnected my cable probably 10 times since quarantine started! I literally just couldn’t pay the minimum. Cox cable, you are horrible and I can’t wait to be done with my contract

A customer option on the Cox App to add internet discounts, contracts for new plans with the internet, TV, phone and Home Security additions to current plans or month to month with discounts and lower rates that I can add myself; etc. I noticed that my internet bill continues to increase annually. The discounts fall off every yearand with my lifestyle, I d not have the time or patience to wait on the phone to add discounts to my account and purchase a reasonably price internet service. My rate has went from $56 to $80. I am never late on my payments and do not go over on my usage. It is simply the contract for the year or the discounts applied fall off. With the ridiculous inflation on everything due to the greed of the corporations and Biden's self acclaimed Ukraine war that is bleeding the US dry with Billions upon, Billions of the US tax payers money. I cannot afford to pay $80for something that really should only cost $25 a month. Again, We need to expand the Cox App to include self service for the customer, to include adding discounts for lower rates.

Switched from Frontier and other than Internet Speed I am extremely disappointed with Cox. Didn’t install home phone correctly and want to charge $100 to come back and fix. No thanks, cancelled the phone service instead. Short sided and poor decision making on Cox’s part. Was never told about data plan when sold my package and now my 39/mo service will need a 50/mo increase to sustain data usage. Not transparent at all. I would not have gone with Cox if I knew this. Also, forced me to take some home security nonsense and was told first month was free but could cancel after as long as before month was up. Not true, it was on my bill and I had battle to get removed. Additionally told I was not in a contract but was saving $10/mo due to autopay. I told them I’m not on autopay. Answer from rep was that’s ok. Found out afterwards I wasn’t on month to month and was in a 1 year contract and that’s why I’m saving $10/mo. Why lie to your customers? I asked to have a supervisor call me and the reply was we don’t do that. Apparently, the game plan is dishonesty and non-transparency to get people to sign on with them. Obviously, Cox Communications does not value their customers. I will be shopping for a new internet provider. If you take the time to reach out and discuss my situation I’d be more likely to stay on, I’m sure that will not happen. What an absolute disgrace of a company!