Murad super rep! I had the pleasure working with Murad today to correct a premium question. He was great and did not rush me. I'm retired from USAA and I recognize super service when it is shown by someone. I am 77 and a bit slower on tech stuff . Murad walked me through the whole process of taking and uploading documents. This is the very first time (Since I've been retired- I was able to take a picture, upload documents, and Murad was able to see the pics and confirm they were acceptable. He is so knowledgeable and patient. He spent at least one hour with me. Thank you very much for reps like him. The other day Janeek helped me and he was just as helpful and I just did a telephone review. Kudos to Janeek also. They are fine gentlemen and reps.Wouldn't it be nice if the whole world were like these two fine gentlemen!?

Updated Review:Finally working with customer service the login issue has been resolved. They got back to me and wanted to delete my online account and reset it up. I told them mobile app was not worth the time to re-enter all my data back into the app, so they came back again saying to go through the steps to set up new account on the app. I used the same UID as I have on the website, it then asked me for my same web account password to login. It worked. This could have been an easy resolution if customer service and the tech support CS was consulting knew what to do right from the beginning. A more than 1 hour call with CS could have been 5 min. I increased star rating from 1 to 3. Won’t know more about the app itself until I have time to use it.Initial Review:I’m having the same problem that is reported by many others. The same website login credentials are not working. Will not let me set up new credentials or use forgot user ID or password. So far I have not been able to login to app. Customer support at ViaBenefits is unaware of this issue and so far has been unable to provide a resolution. Support ticket being issued. We’ll see if login issue will be resolved.

VIA is the worst one I’ve ever dealt with bar none. To put it simply, I am waiting for my contract to be completed so I can leave and go somewhere with better HSA/FSA management. I have never had to jump through the hoops I have had to jump through with this company. I go to Mexico for my dental work and every other company I have been under accepts the charges. THIS COMPANY DOES NOT. I feel like I have turned myself inside out trying to PROVE that I am using my medical and/or dental benefits appropriately to the point that I have quit trying. I have not pursued mental health and have been discouraged from trying to find a gynecologist because of the barriers this company has in place. VIA is the worst FSA/HSA management company I have ever been forced to deal with and they are the reason I will leave my company when my contract is complete. I work for a hospital that is part of ARDENT HEALTHCARE and I will leave as soon as I possibly can. Please don’t work for an Ardent health organization. So I had a much longer review of their problems but it somehow “deleted” when I posted it. My contempt for this horrible, disgusting, vomit-worthy company cannot be overstated. November is the end of my contract for the company I work with that uses them and I am counting down the days until I can leave without having to pay. I will ignore my mental health and ignore that I need to see a gynecologist and pray that I don’t have any deleterious effects from putting off what I should not simply because this company makes it so difficult. If you believe in healthcare reform, REVOLT if your company starts using via. They are a joke dnd worse. I hate them. #ardenthealth #via #viasucksass

They want you to submit so much rhetorical evidence and paperwork just to approve that it's a "medical usage". It's a doctors office and states "patient" and date and amount for service and they want more. They will deny deny deny even when you send them everything the dr has to give you. I don't think it's necessary for them to see full blown personal health details to be able to show that yes this is a legitimate dr office and this patient was seen that day for services so you can use your health savings account for that. One time they even denied something because the paper showed $100 paid for 1 child another $100 paid for another child, and the total payment was $200 and they said the amounts don't match!!!? What!? My 8 year old can tell that 2 $100s IS $200! It's just exhausting and this is OUR money I don't feel a company should be this difficult, we've had a different company in the past who never even asked for documentation as long as the payment was made to pharmacy or medical office. So this is very frustrating. Everything else as far as the app goes is user friend etc.