But then again I can never give five stars. It’s just my nature. I’ve caught the bug to go kayak camping now that I’m retired. I bought a used orange Delta kayak with large beautiful compartments that beg to be more than buoyancy containers. Technology has changed drastically since our family camps, and my old gear was not adequate. An eight person dome tent, white gas stove, white gas lantern, and cotton sleeping bag might work, but not well. Being retired has blossomed my miserly tendencies, and getting useful equipment for the best prices gives me a challenge to pinch every penny that parts my fingers. An overriding concern of mine is safety which is what led me to this site. Not everybody wants to be as colorful as the choices I’ve made, but sitting low in big water means I want to be seen. The first step was a new life vest. I have a great Stormy Seas inflatable fly fishing vest, but it’s 30 years old, and truthfully maintenance wasn’t why I bought the vest, the crazy colors were because I was sitting low in a float tube. The NRS cVest in lime took my breath away because it will compliment my crazy Outdoor Research lemongrass/dark grey Seattle Sombrero. I want to be visible!My other purchase, a knife, was purposely selected with safety in mind. I have other very sharp knives, but the orange NRS pilot knife has features that will come in handy for bum-stumbling rescues, or well earned refreshment depending on the situation. It also met my visibility requirements. I was able to get a smoking deal on both products. Basically I bought a life vest which I needed and got a free knife. I’m pleased. If I could make a suggestion, this is my second review. I lost the first one getting out of the site to let my wife use the tablet. Should have a save function, so there 4 out of 5.

Backcountry gives a new meaning to customer service. Just because you place your order online or through the App doesn't mean that you shouldn't expect customer service. And with Backcountry they truly deliver! They are truly focused at going the extra mile and getting things right. I love their website and their filtering capabilities make it simple and convenient to find anything your brand, your color and in your size. The App seems to crash quite a bit for me. Luckily - once you log in (please remember to do that first) they remember your cart. But a few times, I've made the mistake of rushing into shopping mode and then the App crashed and my 20 items had disappeared. Great company, great people, great Products, and most of al great service.

I have been a long time customer of Backcountry. They usually have an excellent selection of gear with colors and sizes that are difficult to find or sold out else where. However I recently they have seemed to downgrade their serves. Their app is awful, glitches during checkout, times out and it again selected the wrong address for delivery. Backcountry has stopped sending confirmation emails on orders and even when you go to their account and check YOUR account details, there are none now. Only the cost, the item, and order date are available to view. No address, card used, or anything at all to check for correct information. The shipping they now use is OnTrac, the Spirit Airlines of the shipping world. The “Gearheads” customer service has greatly changed too. Once it was amazing, now you need to try 2 to 4 people to solve the issue. Mostly they “try” to solve the issue and leave the chat on idol so long it kicks you off. After several tries you may get a email forced through their system with details. Shouldn’t be necessary though, but here we are.

Backcountry is a disaster and I have no idea how this company is staying in business. I ordered a Captain Comfort Deluxe mattress at the beginning of May, 2023 in the 52 x 78 in. size. My order was processed and arrived a few days later, but what was shipped was the 30 x 78 in size. I reached out to Backcountry and they apologized and sent me a return label and told me an exchange was in the mail. A few days later the new mattress showed up and it was another 30 x 78 in configuration. I reached out to Backcountry again and made it very clear in our conversation that I ordered the 52 x 78 size, and their order emails to me SHOW it should be the 52 x 78 size. Another apology from them and a promise that a replacement was on it’s way. Well, the replacement showed up today and guess what… it was a 30 x 78. For those of you keeping score at home that’s now 3 times in a row they have sent the wrong mattress size. I’ve already received a return label from them and will be getting a refund. I can’t imagine ever trying to buy something from these clowns again.