myQ Garage & Access Control 4+

Had some difficulty getting opener to connect to wi fi. After several attempts still no luck. Gave up frustrated and decided it wasn’t worth the effort. Months later I decided to try to connect again and still no luck. Now I have decided I’m going to figure this out one way or another. Folks, I’m not tech savvy if you haven’t already figured that out and I normally don’t accept defeat and call customer support. This time would be no different. I read all the directions instead and discovered I needed a wi fi extender because of the distance from my router to the opener. Purchased the wi fi extender for about $30 and installed it between my router and opener and followed instructions from there and was able to connect up and it works exactly as advertised. My garage is detached from my house so I it is very convenient at times to go to my phone which is always on me to open or close door instead of manually going over to push control button or carrying around a separate remote. It works well and is convenient. Also the backup battery helped when we lost power a while back. I highly recommend this product for residential use.

The MyQ smart system is very helpful because I only have the two keychain remotes that came with Chamberlin’s kit. I had no physical switch outside the garage door to open it and I have no doorway access from inside the house. That meant some unneeded exercise if I forgot to hit the remote inside my house (the other one of course, is in the car). I would have to climb back up two flights to hit the button. So it’s handy as an additional remote by using the MyQ app on my phone. But I found out the hard way that the app sometimes freezes once it leaves your home wifi and before it picks up your cell network. In one case, I was riding in my wife’s car and when we drove away, the app indicated that the garage door was open. However, the app was frozen and I couldn’t close the garage from 3 blocks away (and even the physical remote wouldn’t have worked that far away). We had to circle back(and it turned out the door was open). I got out and hit the button inside the garage. When I got back in the car I looked at the app. It was working again since my phone was picking up my home WiFi. This is something that needs to be addressed in a future software update. The app will be useless if it only operates in the same proximity as a push button remote. I do appreciate that it indicated that the door was open so I could return to close it. But, I shouldn’t have had to do that, right?

We bought a LiftMaster powered by myQ recently and the wifi camera works great if I'm close to it. However, when I am anyplace other than home, it only works only about 5% of the time. That said, my Ring cameras work during those times, which indicates the wifi at home is good to go. We have worked for approximately 7 hours over the past week with our garage door installer and with myQ technical support and they could not figure it out. So the installer put in a new myQ camera in the garage door head unit (which was recommended by myQ customer service) and the same issue persisted. Then the installer replaced the entire garage door opener with another new unit. The problem persisted. It should be noted that during all of our efforts the myQ app crashed several times, causing us to start processes over again and again. The myQ customer service person was very nice but slow to respond during phone conversations and I believe she had a person translating our conversation, which made communications extremely difficult. The other functions on the app work great as I can open and close the garage from most places, just can't get that camera to work as expected and advertised. We also tried multiple phones. For a little credibility, I have a computer science degree. MyQ, if you are reading this, please find a solution as I know others using this app will encounter the same frustrations.