Iv had this account for good long while now and couldn’t imagine going back to any of the other banks iv had in the past for business and personal. Not to mention that there customer support/ service. My main account is a joint account with my wife & long story short(er) someone stole her phone from her right off my front porch.. and while canceling the service and changing the google info so any info would be blocked and locked n everything else. This scum person (that geo tagged them selfs right around the corner from us ). Went in and tried to use it Wi-Fi to make a PayPal transaction and transfer money to themselves and key sent a notification immediately and thankfully. But they helped her at 2 am get this mess of a situation figured out making sure anything that did was flagged and blocked and even helped with expediting her a new card. Just all around happy with them and their services so far and plan to keep my personal and business accounts with them for the foreseeable future..! Thanks again helpful voice on the other end of the phone we appreciate your help.

Like many others using this app, I too had all the same lack of device recognition and inability to access my accounts. A very efficient Key phone rep recommended that I delete the app and then re-download from the App Store. That solves the problem (the new app version includes a bug fix that resolved the issue). When asked if there was anything else she could do, I asked if there were a way I could combine my business accounts to the same login, so I was transferred to another adept rep who talked me through and now all my business as well as personal accounts are on the same app !!GREAT HELP ! ( PS the Business Accounts Rep had been getting calls all week with the ‘unrecognized device’ issue but he had not yet been appraised by Key Technology on the method to fix the problem !! Key IT needs to give all their reps the tools to do their work properly. They are our only link to fixing our problems and they do a good job at it...Evidently, however, a feature I really like with the app seems to be disabled once I added the business accounts to my profile. I no longer have facial recognition even though the feature is turned on in my System controls. I hope the is something that can be resolved.

One of my biggest irritants about the app is the order in which my transactions/deposits/withdrawals get posted. They are always out of order and showing “posted” on dates that the original transaction was not made all because that’s the day it finished processing. I understand processing periods but those aren’t the dates when I made the transaction and it throws me off on keeping up with my account properly. It will show money amounts that I did not have because it adds my deposits before it posts my transaction or withdrawal which again, throws me off. Because why is it showing a deposit posted 2 days before I actually had it deposited? It makes no sense and it’s frustrating. I don’t trust electronic services 100% so I like to track my spending on my own and the way it’s set up makes it almost impossible for me to do. The set up of how this app posts transactions is so frustrating and has me on the verge of switching my bank as soon as I find one that posts my transactions in the actual order they were made and not in the order in which they were done processing. It’s not my fault it takes 3 days to process, but the money sure comes out right away so why isn’t it reflected as such? Make it make sense

There is ALWAYS something pending. For days! I never really know how much I have in my account. It's really frustrating and I opened my account and now my direct deposit still hasn't come through. I almost lost my car insurance or four years and my newly opened storage unit housing My entire life belongings. Leaving wells Fargo because of overdraft fee's seems very pety to me now. Can someone please help me with my account already? I'm sorry to be so harsh but I'm going through a terrible breakup and forced my child and I to move in to a tent in my own parents back yard because of how bad everything had gotten. I thought the nice gentleman fixed it for me but now (and the last three days) it says I have money in my account that I know is not correct. My whole life is out of Wack and I am deaf so how do I advocate for myself, I'm not saying I didn't do anything wrong I know I made a mistake but I don't know where and I've been trying to correct it and my account for the last two weeks. I'll call again tomorrow. Nevermind, Wednesday - they are closed for the fourth. 😩🥺🥹😢😭 and the closest working AM is located on the other side of town, South Salem. I'm on Lancaster.