Ginger is now Headspace Care
Headspace Care offers confidential mental health support with live, text-based coaching, video-based therapy and psychiatry, and a library of skill-building resources — all from the privacy of your smartphone.
Our coaching model
Coaches provide support through real-time, text-based conversations in the app, so you can easily and privately chat with a coach anytime, anywhere. Coaches are available 24/7 for immediate in-the-moment care and via regularly scheduled sessions. We know texting isn’t easy for everyone, which is why we also offer a speech-to-text option. Coaches also help you get the right level of care and can connect you to a Headspace Care therapist or psychiatrist if you need extra support.
About our mental health coaches
Headspace Care coaches are trained professionals with an advanced degree and/or coaching certification. Headspace Care coaches have at least two years of professional work experience and undergo an additional 100+ hours of specialized training every year. Coaches are full-time employees of Headspace Care, and yes — they’re real people.
Therapy and psychiatry
When more support is needed, video-based sessions with a licensed therapist and/or psychiatrist are available, with evening and weekend hours. If you feel therapy and psychiatry may be helpful, please reach out to a coach.
Guided resources
Our in-app library of skill-building resources includes activities, podcasts, videos, articles, and more. New recommendations are suggested based on your needs and can help you with a range of topics, such as anxiety, stress, relationships, and career challenges.
Available in English, Spanish, and French
Headspace Care is available in English, Spanish, and French. Note that services offered may vary by language and region.
Confidential and secure
Conversations between you and your care team are confidential. Headspace Care is HIPAA and EU GDPR compliant and HITRUST CSF certified.
What does it cost?
Select employers and organizations offer Headspace Care, including unlimited mental health coaching, at no cost to their employees, members, and their dependents. Depending on your employer or organization’s plan, you may have a limited number of therapy and psychiatry sessions covered, after which you would be responsible for the cost of the session not covered by your insurance. Depending on your health plan, the cost for accessing coaching, therapy and psychiatry services through Headspace Care may vary depending on your specific benefit plan. Please contact your benefits administrator for more information.
Get started
If you have access through your employer, download the app and tap “My Organization,” and follow the steps. If you have access through your health plan, you may have received an email from Headspace Care with a unique code. Simply download the app, tap “Enter an Access Code,” then enter the code from the Headspace Care email and follow the steps.
A life support when I was not knowing where to turn
Swimsalot1
So I found Ginger when my doctor’s office referred me and my insurance said it’s a company they go through for care. It was a little tough for me at first because I really knew nothing about behavioral and mental health but it was eye opening once I started. It’s great to have an actual team, yes an actual team of people working together to focus on helping me improve my health. I can meet with all of them virtually so long as I had access to internet or cell phone signal. I video chat with a therapist to work through what’s causing my health issues , I video chat with psychiatrist about medications I’m using with my treatment and I text-chat with a wellness coach weekly to work through actions, habits and thoughts that help with my care. They all can read the notes the other ones write about my care and can work with me on anything I need help with to improve my health. Also whenever I’ve had a more pressing concern I have the ability to contact member services and they have worked with my care team to get me information or care sooner if I was in between appointments. For what I’m going through and in this time of pandemic Ginger’s convenience and structure has helped pick me up from probably one of the most difficult places I’ve ever been in my life. So I’m just thankful for it.
Developer Response
Thank you so much for taking the time to write this incredible review! You've summarized the exact experience our team strives to provide for our members. We're delighted that you're loving our collaborative model and that you're receiving the support you deserve. If you need anything at all, don't hesitate to reach out to us at Help@ginger.io or chat in with Support services through the Ginger app.
Game Changer
yunghyae
The mere condition of the American health care system (with all of its inefficiencies, bureaucratic loopholes, exorbitant prices, and corporate insensitivity) is enough to give people mental illness. But ginger is such a breath of fresh air that is making some serious steps to provide meaningful care for Americans. This is a system that genuinely thinks about user needs and is using technology to cater to people, not to exploit them. It is so easy to set up, the customer support is amazing, and they’ve really developed good systems to bring consistent support to your care. Not only has it been significantly to book sessions with a therapist (no wait period plus crazy flexibility), there are other elements like coaching and exercises that provide nearly round the clock attention in a sustainable fashion. This is a mental health service that understands the complexities of modern, hectic life and brings the care to you on your terms. Frankly, the sense of control I feel just in my experience of navigating my health has contributed to me feeling more in control of the rest of my life. Plus, my insurance covers 100% of it. I know this sounds like a marketing pitch and I am going off on listing adjectives, but please do not take my passion for insincerity. I am just so grateful for ginger and think this could be a huge help for millennials (and gen z-ers) like me!
Developer Response
Wow, thank you for taking the time to write this amazing review! This means so much to us as we strive to deliver the best care. You have described everything we want for a member experience. Thank you so much for sharing your experience, and if there is anything we can do for you, just let us know at Help@ginger.io or chat in with Support Services via the Ginger app. Have a wonderful day!
Good in theory but Fails to deliver
qwerty26
Ginger is a decent concept for people with mild mental health issues but the execution just fails to deliver in my eyes. The coaches often find themselves having to chat with multiple clients at once. On the flipside, the client then goes to other applications on their phone while awaiting a reply, taking them out of the moment. It’s a disruptive, bumpy process. Video chatting is an option for those who seek therapy over coaching; however access to therapy is capped after two months so how deep can you really get? The main resource upon which Ginger is built is the catalog of self-help cards. These are generally 3-5 page reads with bullet points that are grounded in science but so generic and common-sense sounding that most will just skim them without driving much benefit. There are some cards with audio portions as well. To those who enjoy such meditations, this might be helpful. As Headspace and Ginger integrate further, perhaps this will become a more prevalent feature. For coaches, this is definitely a preferable app to something like Talkspace (formerly talktala), but there are plenty of ways to run a remote practice now on your own. For prospective clients, if your employer offers ginger at no cost, then they likely offer other health benefits that will enable you to see an individual therapist (even remotely) at little to no cost outside of this app. Have your therapist work for you, not for a tech company. All the best 🤗
Crazy train
Yogal72347
Ginger could not determine my eligibility then said it had an engineering problem then said I could get some coaching then kept asking formoney then they said I didn’t need to pay just contact the coach but the coach said I have an insurance issue .. which I don’t. While denying me service they contact the insurance company and get money for intake but took me into nothing and say I don’t have insurance they can’t help me. Then they abruptly decided I do. Finally I got the coach. The person is rarely online. Says off line during the office hours. Then I make contact. She says I need to have coaching goals. I don’t know what this means so she says if you don’t have the goals I can’t help you. Then she’s go s again offline. I ask another coach and I cannot find out. The second coach says I’m playing games i need an appt he says I say how can I get the appt? This is not answered. In his profile he touts himself as empathetic while texting messages that are aggressive and unkind. He booted me off platform and now I have no coaching but then again he has saved me since for 9 weeks there was no coaching not anything that would barely resemble it. Each contact was used to reject me and hurt me. This company seems to be geared to using patient names to get money from insurance contract while trashing the patient/customer whose name is used ti get the company money.
Developer Response
Thank you for providing this feedback. For privacy purposes, we're not able to assist with your specific account here. If you would like to discuss your account details with our support team, please send us a message and we'll be happy to assist.
We’re taking a moment to reintroduce ourselves with a new name: Ginger is now Headspace Care.
The app looks a little different, but you’ll still have the same support by your side. Schedule a text chat with a mental health coach who can help with what you’re going through, from work stress to relationships to finding balance. Plus, explore our library of skill-building tools and resources — so you can get the right support in the moments you need it most.
Members like you inspire us to find new ways to improve the Headspace Care experience. If you have any questions or feedback, send us a note at caresupport@headspace.com.
Version 6.61.0
The developer, Ginger.io, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Contact Info
User Content
Identifiers
Usage Data
Sensitive Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Ginger.io, Inc.
Size
343.6 MB
Category
Health & Fitness
Compatibility
Requires iOS 15.0 or later.
iPhone Requires iOS 15.0 or later.
iPad Requires iPadOS 15.0 or later.
iPod touch Requires iOS 15.0 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
