I signed up to be able to get into my accounts using my thumbprint. But when I go to pay a bill, I still have to put in my password. Can’t you fix it so my thumb print is good enough? Also, I called a couple weeks ago to get my ability to deposit checks through mobile banking increased because the checks I will be depositing will be greater than $6000. I was told it had to be approved and that I would know when the approval went through by checking to see if my balance increased. My balance didn’t increase and I got no phone call. I inquired again today was given an 800 number for customer service. I was on hold for 20 minutes. And now I’m still waiting for an answer from the manager of the bank. I don’t understand why it is so difficult to give your bank money. Other banks will hold the check until approved, but they always take the deposit. I don’t have these problems at Somerset, trust, but I’m trying to spread my business out. Please don’t make it more difficult than it already is.

I thought after using the new app for a while that I would get used to it but so far I like the old app better. Also on my mobile device the information at the bottom of the log on screen blocks half of the password I need to type in. That is somewhat of a hassle. Otherwise the new app seems to be fine for what I need. I am just now finding out that when I try to send the review I need to enter a nickname. I’ve tried two nicknames and they are both taken apparently. I really do not have the time to mess with stuff like this.

Zelle payment feedback I initiated a Zelle Payment from FNB online on the 10th, it was late in the day and it said it was on hold and I could not reach customer service. I called the next day and spoke to a customer service person. He said he removed the hold and it would be paid. I didn’t ask when it was my fault for not asking, and he didn’t tellI called the next day. The customer service said it was in the queue but still on hold. It should be paid later that day or this morning. It’s 4 o’clock eastern time and it still hasn’t been paid here on the 13th so I called customer service again, I was told the Zelle payment was canceled even though I called twice, emailed and I received no notice that it was canceled.If it’s going to be canceled, please let me know, also two of your customer service reps should not have told me it was released and should be paid If there was some reason that it would be canceled. Poor communication, confusing, and ultimately the payment wasn’t made.I had the funds, I made extra effort on my part, and I looked foolish with my payeeAlso, I need to say, comparatively speaking, other banks have 24 hour customer service, your bank does not, so I was limited to how and when I could communicate on this issue.

This is the worst bank if you are trying to decide if you want to with this company, please run far away! I have been with this bank for almost 15 years and it has been bought out three times by larger companies and this is by far the worst. It is not recognized by other companies, so it does not make it easy if you want to do online banking. I would have already left this thing a long time ago but I have a joint account with my husband and unfortunately he does not like change and it is hard for me to get him to make the move but we will be doing it soon because my frustration level is to the limit! The staff is not friendly when you call customer service, or in the bank itself, and are not helpful. I am not sure how you have stayed in business.