I’ve had all the major alarm companies for securing my home. They protected me from burglars, but no one protected me from their contracts. For usually $100 down; they will install a new system in your home. However, unless you’re an attorney and understand contract law and all that fine print, they still own that equipment, and it’s hard to get out of their contracts. Since I went with SimpliSafe, I had to purchase the system outright. The good thing was that I owned the system and you don’t even need to pay anyone if money gets tight. It’ll be a great noise maker to scare away the burglars. Yet, I always pay the monitoring and interactive fees to protect my home and to be able to turn my system on or off with my phone while I’m away from home. You know, sometimes you forget to turn the system on before you leave. No problem, just turn on my smart phone, hit my app and hit the on button, and it’s on. There are zero contracts as SimpliSafe does not use contracts. It’s just month to month and you can turn it off anytime you want. If you move, it’s your system and you just pull the detectors and control off the walls of your old home and tape them up at your new home. You can customize every detector to do different things. They really stand by their product. I hate all the other alarm systems, and I love SimpliSafe and won’t even consider leaving them.

About a week or so ago I made decision to choose Simplisafe alarm system for my home. All of the components arrived in a quick timely manner in new packaging. Upon installation I could not get the base station and keypad to sync/connect to each other and hold a connection farther that 5 feet. Very frustrated I called tech support and after several attempts and corrective measure it was decided I had received faulty equipment. A replacement base station and keypad was shipped to my home approx 4 days later. A return shipping label was also emailed so I could return the faulty equipment. When the replacement components arrived they were not in original packaging and you could tell they were not in new/unused condition. Upon starting the installation process I called tech support for help switching/activating the new equipment. Upon working with the technician ,it was discovered that the equipment had been previously activated and had other (not mine) devices linked to the base station and keypad. This leads me to believe this equipment was indeed not new and had already been in someone else’s home. The technician agreed and was able to “wipe out” the other devices from the base station and assign the equipment to my account. After this was completed he was very helpful in getting all of my devices (38 total) linked up and named to my account. So far I have been extremely satisfied with my customer service/tech support experience but less than happy about the fact my equipment was not new and had previously been in someone else’s home.

Ok, so I got a simplisafe system with motion sensors, entry sensors, smoke detector key fobs, extra siren etc. while on sale and a free camera included. I had to use tech support with a password set up problem that I have since figured out to be probably an issue that I created. So, the young man helping me was very helpful and got me registered for monitoring during that same call. Part of the sale price included 1sr month monitoring free. I opted for the upgraded version and like it so far. Will probably stay with it if I don’t run into issues that others have noted with the APP. It’s only been a few days since installing and it’s working fine. So here’s something stupid - while mounting sensors on a sliding glass door and the front door, the magnets stuck in place fine on the door frames but, after pulling the battery activation tabs and sticking the sensor to the doors and holding tightly for 30 seconds, they didn’t stick at all so I had to get out the drill, find a tiny screwdriver and attach with screws. On the third sensor install, I pulled the battery tab, went to stick it on and it dawned on me DUH my brain mistook removing the battery tab for removing the adhesive tab. After removing that, guess what it stuck just fine, as did the rest of them. So don’t be that guy. And don’t laugh, it could happen to you. Okay you can laugh if you want to. Bottom line, so far I really like the system, it was fun to install and if I have problems later I have confidence that tech support will help. If not, I’ll let you know.

I have had this system now for several years. I recently upgraded to the newest equipment when it came out. This system is amazing to use, installs super easy it has failsafes back up. My service representatives have always been professional and great. The company is always adding devices to the system so that you can expand if you need to or want to. I recommend it to everyone that I know there is nothing like that feeling of Safety and security when you arm your system. The cost monthly is not only reasonable but in all these years it has never gone up in cost. They do have an upgraded plan for a higher monthly fee, if you wish to add an interactive camera but we have all we need without paying for additional services.I purchased one of my daughters A system over the holidays now I feel much better and she feels much safer in her apartment we purchased her a camera with her system which she decided to pay the additional cost for the interactive camera within two weeks of hooking up her camera in her room she discovered her roommate going through her drawers. She was at work when she was notified on her phone and was able to click in and actually speak to that roommate as she was going through her drawers is the camera worth it? oh yeah. She has a new roommate now but her new roommate knows about the camera. You absolutely will never regret having it. As the company has grown it’s been pretty busy since the pandemic so it can take a little bit of a wait to get through the phone lines but once you’re through the representative will work with you as long as you need to and will do everything to help you it’s worth being a little patient on the line.