Stay connected anywhere with Chatway. Reply to live chats, manage conversations, use AI chatbot support, view visitors, and help customers from your mobile
Chat with your website customers wherever you are.
Chatway gives you the tools to manage live chat and customer support directly from your mobile device. Reply to website visitors, follow conversations handled by your AI chatbot, check visitor activity in real time, and manage messages from multiple communication channels in one customer support app. Whether you're working from your computer or away from your desk, Chatway helps you stay available and respond to customers quickly.
Website live chat from your phone
See active website visitors and reply to incoming live chat messages from your mobile device. View useful customer and visitor information including visited pages, device type, location, tags, and browsing history. This additional context helps your team understand customer questions and provide more relevant support. You can also access available order details, shopping cart information, and product data inside the conversation, making it easier to assist customers without switching between different tools.
AI chatbot and automated customer service
Use the Chatway AI chatbot to provide automated customer support and help website visitors around the clock. The AI support agent can use your website content and connected knowledge sources to respond to frequently asked questions, handle repetitive customer inquiries, and provide faster answers. Your support team always remains in control. Review AI chatbot conversations, monitor customer interactions, and join any chat when a customer needs help from a human agent.
Manage multiple customer communication channels
Bring your customer conversations together in a single inbox, including:
* Website live chat
* WhatsApp
* Facebook Messenger
* Instagram
* Email
Manage customer messages without constantly moving between separate communication apps and support tools.
Understand your website visitors
Get valuable information about the people contacting your business:
* See visitors currently browsing your website
* Check the pages each visitor has viewed
* View device and location details
* Access customer tags and conversation information
* See available order, cart, and product data
* Review previous chats and visitor activity
Organize your customer support inbox
Keep your support conversations easy to manage and make sure important messages receive attention.
* View active and resolved customer chats
* Search your conversation history
* Add tags to organize customer inquiries
* Assign chats to different support agents
* Work together with other team members
* Identify conversations that still require a response
Respond to customers more efficiently
* Use saved responses for frequently asked questions
* Customize replies for individual customers
* Send screenshots, images, documents, and files through chat
Control your mobile notifications
Customize how you receive alerts for new customer messages and website visitor activity. Flexible notification settings help your team remain responsive while giving you greater control over mobile alerts.
What you can do with Chatway
* Chat with website visitors in real time from your mobile phone
* Provide 24/7 automated support using an AI chatbot
* Review AI support conversations and switch to human support when necessary
* Answer customer questions using visitor and shopping information
* Manage multiple customer messaging channels from one inbox
* Assign conversations to support team members
* Organize chats using tags and conversation statuses
* Save time with reusable replies for common customer questions
* Manage customer service and website conversations while on the go
You can also access the Chatway web application from desktop or mobile when you need additional customer support tools and account management options.
Visit https://chatway.app to learn more about Chatway and manage live chat, AI chatbot support, customer messaging, and multi-channel customer service from one platform.
This app is perfect for my customers to get into contact with me right away from my own website, the app can be integrated to various website host. My only downside about the app is not being able to email the customer directly from the app but instead have to wait for the customer to message which is a huge downside but hopefully they add that as a feature soon.
Love it
happy curtis
Chatway allow my customer to contact my store anytime via our website. The great part about it saves the customers info so if you don’t have time to respond right away you still have the option to engage the live conversation later. Also it’s doesn’t slow my website down it works flawless for free!!!
Just what I was looking for!
TX-4458-9006
Made an online shop through BigCartel, and I offer customizeable items. Chatway allows for me to easily keep track of these requests! Easy for the customer because it's right on screen in my shop, and easy for me to manage requests through their ticket system. Highly recommend!
Focused on service
leeandron
The Chataway app lets me remain focused on my customers, but I’ve already had wonderful interactions with the company itself reaching out to make sure my installation went well even before I became a customer. It’s rare to see that level of interaction with a founder and I’m grateful for how easy the software works
- AI escalation notifications: A separate option for when AI escalates to a human.
- Chat assignment notifications: Notify agents when a chat is assigned to them.
Version 2.0.499
The developer, Chatway, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
User Content
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Poptin LTD
Size
51.3 MB
Category
Business
Compatibility
Requires iOS 15.1 or later.
iPhone Requires iOS 15.1 or later.
iPod touch Requires iOS 15.1 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
