I got this through my insurance cause it would be very beneficial for me since I’m always on the road and I thought I could get a quick workout. Unfortunately it hasn’t been the case because I have to spend about 15 minutes at each gym I visit signing up for each specific gym. (Even if it’s the same franchise). So this is good if you are going to be going to your local gyms but it’s not good to get a quick workout on the road.

They removed the only gym that I use on onepass at the start of the new year without ever telling me. So now my onepass is useless to me. I request a refund and cancellation on the phone. They told me they would cancel my account and issue me a refund for that month. Perfect. Next month comes around and I am charged for another month of useless onepass! What!?! First customer support person had no clue. Call back and am told I will be refunded for both months now but they will “follow up in 3-5 business days”. 7 business day later… no response. I call again, gets escalated, and I receive an email an hour later saying I am not eligible for a refund!!!? What!!? They’re also going to charge me for another month just because they want to. Hardly any gym offerings anymore. Not worth the money. I wish I could leave a negative -10 star review

I heard about OnePass from Kaiser, whom I trust. I could use some fitness motivation. I saw on their list of participating fitness centers a gym I was interested in going to… Immediately signed up and paid the enrollment fee. On my lunch break a few hours later that same day, I visited that gym and was told they are no longer with OnePass. What? How can that be?? Disappointed, I went back to my OnePass account to cancel and request a refund, and couldn’t. A month later, OnePass said they did an investigation and determined I didn’t qualify for a refund. That made no sense. Unfortunately, that’s how they do business.My advice to you newbies is to physically show up to the place you want to exercise to make sure they are actively participating with OnePass BEFORE you sign up with OnePass. Once they have your money, they are keeping it. I wish I knew that.

Plans themselves aren’t bad. I find them motivating and fun. The app itself, however… oof. Login is difficult, it loses my workout stats from failures nearly 20% of the time, and be prepared to have everything downloaded, because the app won’t do it for you, and as soon as you leave cell service, poof! there goes the workout and stats again. With all this trouble storing workouts, you’d think you’d at least be able to repeat them. Well, kinda. You can repeat the workout, but not the training plan. Because there’s no way to un-check your progress either.